Scanning I am trying to scan but when I click to open my solutions center I keep getting "the application failed to initialize properly (0xc0000006) click ok to terminate. My computer prints fine and I have been scanning without a problem. It just stopped working.

You can scan from the solution center on the computer provided that the software was already

1. look for the hp solution center icon on the main desktop screen.
2. double-left click to open it
3. If it's properly installed ,you should be able to see scan menu (scan document,scan picture,home,settings,etc.)
4. scanning from solution center is an alternative way of scanning other than scanning to computer
5. start scanning from the computer using solution center software to unveil its features.
6. for scan to PC: if your receiving no scan options error ,update the settings from solution center

• click HOME on solution center
• click scan settings
• depending on your software version click the option available to you
• scan to setup
• front panel button settings
• front panel scan button settings
• transfer all files from the left hand-side over to the right-hand side by clicking on one item then by clicking on add until all get transferred.
• click update device
• try scanning from printer

if issue persists i suggest you download and install scan diagnostic utility to fix scan issues. http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/scan_diag/&lang=en&softwareitem=oj-90927-2

Your Pc might be infected with virus or malware. Do a scan on both and remove the 'dangerous objhects'

Step 1: Configure Windows Mail.

http://windowshelp.microsoft.com/Windows/en-US/help/00e419ef-fee2-472c-ad02-b14331571a521033.mspx

OR

http://www.apluskb.com/scripts/How_do_I_configure_Windows_answer3578.html


Step 2: Go to IE>Tools>Options>Programs>Email> Select Windows Mail

Step 3: Set Windows Mail as the default e-mail program

1. Open Windows Mail by clicking the Start button, clicking All Programs, and then clicking Windows Mail.
2. Click the Tools menu, and then click Options.
3. Click Make Default next to This application is NOT the default Mail handler. If the Make Default button is not available, then Windows Mail is already set as your default e mail program.

Step 4: Populating E-mail program as scan to destination

1. Open HP solution center.
2. Click on Settings.
3. Go to E-mail Settings.
4. In the E-mail settings box, select the e-mail program to Windows mail and click apply.

Step 5: Change the Setting “Scan to” in Solution Center

1. Open HP Solution Center, if it is not already open:
• Windows VISTA: Click Windows Icon, click All Programs, point to HP, and then click HP Solution Center.

HP Solution Center opens in a new window.

1. In HP Solution Center, click Settings, and then click Scan to...Setup. The Front Panel Destination List Setup window opens.
2. From the Available Scan Destination list, click the program you want to be the scanning destination, and then click the Add button. The program moves to the Front Panel Destination list.

Note: You can also move the program to the top of the Front Panel Destination to scan to that destination automatically.

1. If you do not want to change any other settings, click OK to close the Front Panel Destination List Setup window.

5. Check the functionality.

Hi,
Click Start , and then click Run .
In the Open text box, type msconfig , and then click OK .
In the System Configuration Utility window, click the Startup tab.
Search the list for HP Digital Imaging Monitor . tick the box.

If HP Digital Imaging Monitor is not on the list,
the driver was not correctly installed and You need to reinstall the software.

Open HP Solution Center with one of the following methods.
On the Windows desktop, double-click the HP Solution Center icon

On the taskbar, click Start , click All Programs , click HP , and then click HP Solution Center .
If more than one HP device is installed, click the tab for the All-in-One product.

Click Settings .
Click Scan Settings and Preferences .
Click Scan to... Setup .
Click the Destination List tab.

NOTE: Depending on the computer performance, it can take several minutes for the
Front Panel Destination List to populate after you turn on the printer or computer.
If the Front Panel Destination List contains valid scan destinations,
you need to reinstall the software.
If the Front Panel Destination List is empty, continue with this procedure.
Click each program to include on the Scan To list.
Click the Add arrow.
Click OK .

Scan a document using the Scan To button on the front panel.
If the scan fails, try to scan using the HP Solution Center Scan button.
If the scan still fails, re-install the software.

Hope this helps
Ric.

the problem is your window may be currupted or may be virus.reinstall your window problem will be solved

Are you getting a NO SCAN OPTION

If you are getting this message when you are trying to scan from the All-In-One.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.

If the software is not installed then you will have to install the printer driver and software sucessfully first.

Good Luck

If you are getting this message when you are trying to scan from the All-In-One.

And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

If you are getting this message when you are trying to scan from the All-In-One on a windows operating system.
And If the software is successfully installed in your computer, then you should have a icon in your desktop as HP Solution /HP Director (if not got to Start> All Programs>
HP> HP Solution Center)/HP Director Then try scanning from there, if you are able to scan from there then try the steps bellow.
Open solution center> Settings> Scan settings> Scan to setup> Then in this window click on Restore defaults> Then apply or ok and close all the windows and try to scan from the
All-In-One printer.
If it still does not work then try the bellow steps:
Go to:
My computer>C:windows>system32
Copy hpzipm12
minimize this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
minimize this window.
Go back to My computer>C:>windows>system32
Copy hpzinw12
minimize this window

Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Now you will see two new files in Startup
Now go to My Computer>C:Program Files>HP>Digital Imaging>bin>
Copy hpqtra08
close this window
Right click on Start button on the computer>Explore>Programs>Startup>edit>paste
Restart the computer
Open Hp Solution Center> Settings>Scan settings and preferences> Scan to button>
check destination list> if available applications are not in the destination list then add them in the front panel destination
Tried to scan.
Good Luck

hi,

below are the steps that i want you to follow. The "NO SCAN OPTIONS" refer to the absence of options when you try to scan using the printer button your printer. However, if you are going to scan from the SOlution center installed in your computer, it will scan without any problem.

Step two: Populate the destination list The destination list must be populated in order for the Scan To function to work. Follow these steps to populate the destination list.

1. Open the HP Solution Center. Use one of the following methods to open the HP Solution Center.
   • On the Windows desktop, double-click the HP Solution Center icon.
   • On the taskbar, click Start , Programs , or All Programs , click HP , and then click HP Solution Center .
   If more than one HP device is installed, click the tab for the All-in-One product. The HP Solution Center shows only the functions, settings, and support options that are appropriate for the selected HP product.
2. Click Settings .
3. Click Scan Settings and Preferences .
4. Click Scan to... Setup .
5. Click the Destination List tab.
   NOTE: Depending on the computer performance, it can take several minutes for the Front Panel Destination List to populate after the printer or computer is turned on.
6. If the Front Panel Destination List is empty, continue with this procedure. If the Front Panel Destination List contains valid scan destinations, proceed to step three to uninstall and reinstall the software.
7. Click each program to include on the Scan To list.
8. Click the Add arrow.
9. Click OK .
10. Scan a document using the Scan To button on the front panel.
11. If the scan fails, try to scan using the HP Solution Center Scan button. If the scan still fails, please let me know.

Thank you so much.


adonscott

try with another cartridge, maybe you have a faulty one.

try cleaning the connectors on both printer and ink cartridge.