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My new tom tom just shows a red cross when switched on

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I have a Tom Tom XL IQ Route/XL Classic which is 1 month old. When I switched it on it came up with a blue screen , picture of Tom Tom in left top corner and on the right a white cross flashing on a red...


the problem it has is the software seems to either have a problem or the mapping itself is the problem, if you bought the device brand new from a shop like halfords, then you will have the TomTom 1 year warranty, but you need your reciept for it to be authorised.
if you have done a back up of the device previously on tom tom home then you can format it and it may back up ok.

alternatively go into any Halfords or other store and speak to the specialists and they'll give you any info they can give.

Oct 04, 2012 | Tomtom Tom XL 325 330 330S 340 340S GPS

1 Answer

I tried to update my tom tom now when i switch it


reinstall the software.

if that doesn't work you can copy all the files out of the tomtom into a new folder then delete all the files and update again.

and if that still doesn't phone tomtom support

Apr 23, 2010 | Tomtom ONE XL GPS

1 Answer

Tom tom screen showing sim card with red cross through it


your tom tom need a sim card what go on the side of it that y you got the red cross through it please go back to the shop where you got it and ask for you tom tom sim card then it will work 100%

Dec 14, 2009 | Tomtom ONE GPS Receiver

2 Answers

When I switch on my TomTom, SD card has a red cross?


This problem is due to the memory card not containing the TomTom application or map. To update the application onto the memory card, Connect the device to your computer. Open the TomTom Home application. Click on 'Update My Device'. This should then install the application onto the SD card. Alternativly, you could perform all the steps above without the SD card in the device, this will install the application onto the internal memory. Note: you may also need to install your maps, voices, etc after you update.

Jun 13, 2009 | Tomtom One XL GPS Receiver

1 Answer

My tom tom go910 will not activate? It will only show a piture of


The red cross means its been wiped usually. Connect it to your pc and go to my computer. Click on the tom tom logo and see what is on your device. The maps should be there in yellow folders. Copy and paste these in to a folder. Then reformat the device by right clicking on the logo and selecting fat 32. When done reset the device for 30 sec and connect back to your pc and install the latest version of tom tom home. You can then get all the fee updates, thhen go to add maps where you can put your maps back on from the folder you made

Nov 20, 2008 | Tomtom GO 910

1 Answer

When i turn on tom tom it shows insert memory card then it shows red cross


you need to reboot system
let charge compeltely down
and pull battery if you can then
hook up usb nd insert cdthat came wih unit

keep in mind that yourmemory card could very well be no good
so if my frist steps dont work get a new mem card ok

riard from chicago

Apr 05, 2008 | GPS

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