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When I insert the slide

The problem is with a VuPoint Slide scanner.

When I insert the slide try into the scanner, I used to see the image, then click "snapshot" and transfer to Photoshop. I could be sure the slide was centered.Now I don't see an image until I click "snapshot" and then I can't align the image like I could before.Is the machine broken?

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  • Paul Harris
    Paul Harris Aug 09, 2008

    Thanks for your help. This gives me the information that I need to contact the store where I purchased the item. I will ask for a replacement.

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  • Master
  • 6,487 Answers

What is the brand and model of this unit? so we can help you better...

Posted on Aug 08, 2008

  • Mark Gil
    Mark Gil Aug 09, 2008

    The film holder and alignment mechanism can be already damage because as I check this device it has a lot of negative feed back about that alignment mechanism that can easily be damage so if you can contact the manufacturer for any fix or you can have it repair or replace from them it will be better..

    Good luck...........

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