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JES738 purchased 4/25/08 , no microwave power, light and fan running continuously (door open or closed) and not responding to keyed input.

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The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

Otherwise, since it's less than one year old, it should be fully covered under warranty. I'd suggest contacting the manufacturer to get it fixed free.

GE Customer Service is here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 08, 2008


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