Question about Fossil Watches

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I have a Fossil watch that does not keep time and stops for no reason. I want to send it back for repair as it has an 11 year warranty but it states that I need a receipt. I do not have a receipt and have no way of getting one as this was a gift. Please advise if I can return it for service without a receipt.

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To set the time you need to reset everything by hitting all four buttons and hold them down until it 0's out. From the T1 display, press and hold the top left button for 2-3 seconds. Light function will begin to flash, then hit the lower left hand button and it will let you scroll through the time settings. The rest is somewhat self exlplanitory. Hope this helps

Posted on Aug 24, 2008

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How long is my warranty


http://www.fossil.com/wcsstore/Fossil/html/en_US/sizeguide/watches_warranty.html

YOUR WATCH WARRANTY Your FOSSIL brand watch is warrantied by Fossil for a period of 11 years from the date of purchase
under the terms and conditions of this warranty. The Fossil warranty covers material and
manufacturing defects.
During the warranty period, the watch movement, hands and dial are the only components covered
under this warranty. These will be repaired or the watch will be replaced, at the sole discretion of
Metro Service Center, free of repair charges, if it proves to be defective in material or workmanship
under normal use. An $8.50 return shipping and handling fee will apply to all warranty service.
If the problem you are having with your watch is not covered by our warranty, or if your warranty has
expired, the service and repair charges are as follows:
• $45.00 for the repair of all components not covered under warranty; this includes the return shipping
and handling fee.
• $18.50 for battery replacement; this includes return shipping and handling fee (excluding Wrist Net
products).
The Manufacturer's Warranty Does Not Cover:
• Battery, case, crystal, strap or bracelet.
• Damage resulting from improper handling, lack of care, accidents, or normal wear and tear.
• Water damage unless marked water-resistant.
• Repairs if the watch was not originally purchased from an authorized Fossil retailer.
• This warranty is void if the watch has been damaged by accident, negligence, unauthorized service,
or other factors not due to defects in material or workmanship.
WATCH SERVICE & REPAIRS
Should service be required, please send your watch, a copy of your sales receipt, a completed Watch
Repair Form (click here to download form), and payment to:

May 25, 2015 | Fossil Watches

1 Answer

Battery replaced; but won't restart


Well, if the battery doesn't fix the problem, send it into fossil. They have a great warranty usually 11-13 years. They will probably send you a brand new watch.

Dec 25, 2013 | Fossil Stella Quartz Stainless Steel Watch...

1 Answer

Second hand and battery replacement on fossil watch


Fossil watches have an 11 year warranty. Any jeweler can replace the battery. If that doesn't solve the problem and you registered the watch or still have the receipt call 1-800-TICTOC1 for repair.

Sep 24, 2011 | Fossil AM3424 Wrist Watch

1 Answer

What kind of battery do I need for my watch-Fossil FS3028


Fossil watches typically have an 11-year warranty. If you're still in this time frame, you can send it back to them for replacement at:
SHIP TO: METRO SERVICE CENTER
ATT: REPAIRS DEPT.
10615 SANDEN DRIVE
DALLAS, TEXAS 75238

This is often the only way to get it replaced. If you're not within that time frame, you can try checking a local watchmaker's shop (you can find them in your phone book), and, barring that, you can try a jeweler's shop. But I would suggest sending to Fossil if you're still in the warranty period.

May 02, 2011 | Fossil Watches

1 Answer

I OWN A FOSSIL WATCH MODEL #ME1044. IT SIMPLY STOPPED WORKING. I BOUGHT IT 8 MONTHS AGO AT ROSS. THE HANDS DO NOT MOVE AND THE WATCH DOESN'T SEEM TO BE STORING ENERGY FROM PHYSICAL MOVEMENT. WHAT DO I...


replace the battery? otherwise send it to fossil. regardless of where you bought it it should have a limited 11-year warranty as as i can tell.
http://www.fossil.com/en_US/shop/customer_care/static/fossil-warrantyRepairs.html

Feb 05, 2011 | Audemars Piguet Watch

1 Answer

We bought the Fossil Brown rectangle watch model FS4284, it stopped working so thought it was the battery. we replaced the battery and then 2 months later it's not working again, faulty battery or is...


  • Change the battery. If your watch stops ticking, chances are the watch is not broken and the battery simply needs to be replaced. You can purchase a watch battery at your local department store or drugstore. Use the screwdriver to pry the back off the watch and place the new battery in the same place where the old one fit.
  • Step 2 If your watch is still not working, determine the problem. If you can hear the watch ticking but the hands are not moving, there may be a gear stuck inside. If only one of the hands does not move, the hand itself could be broken. Once you determine the problem, you can see whether it makes more sense to purchase a new watch or get the old one fixed.
  • Step 3 Check your watch warranty. If your Fossil watch came with a warranty that is not yet expired, Fossil will fix your watch if you send it to the company and pay for shipping and handling. See the "Resources" section below to fill out the Watch Repair Form provided by Fossil.com. If your watch strap is broken, however, Fossil will charge you a fee as broken straps are not covered in the warranty.
  • Step 4 Check a competing local watch repair store. There are watch repair stores located all over the United States that will repair a Fossil watch if your watch is no longer under warranty or if you do not want to pay the shipping and handling to send the watch to Fossil's watch repair department. Although the watch repair store may not have the exact strap you are looking for, it may offer a replacement strap that is similar to the one that originally came with your watch.
  • Step 5 Return the watch to the store where you bought it. If you purchased a Fossil watch that was broken when you purchased it or broke recently after you brought it home, you may be able to return the watch for a refund or store credit. Check with the store's policy before purchasing the watch if you are concerned about returns.
  • Aug 10, 2010 | Fossil Brown Ip Brown Rectangle Ip FS4284...

    1 Answer

    Changed the battery in my fossil watch series AM-3692. The watch will not work now. Battery is the same number and manufacturer that was in the watch originally.


    You may have thought your battery was bad, when in reality the watch had a problem to began with. You also may have bought a dud battery. Have the battery tested, if good you either have a mechanical problem ( there is something stopping the gears from moving) or you have a electrical problem ( the curcit board or coil is shot). Fossil has a 11 year warranty on most of their watches, and even if you don't have your original reciept, I would get ahold of them and ask what they can do for you. Or you can take it to a watch repairman to repair but it will cost you.

    Aug 04, 2008 | Fossil Watches

    1 Answer

    Hi, My ladies black and siver ladies bracelet watch is not keeping time. first the plate in the face kept moving position according to the movement of my wrist. Then it stopped keeping time, so I took it...


    I would send it to Fossil anyways. You say the plate is moving, I'm thinking that's the dial (the thing with the Fossil logo and # on it) That is deffinantly under a warrenty. Fossil is pretty good with helping even if you don't have the paperwork, and don't live in the United States. Look them up on the internet, and if you can call first they will give you a # so when you send the watch they already know what to do and can start fixing your watch faster. Tell me what happens , or if I can assits you further. Good Luck!!!

    Jul 08, 2008 | Fossil Watches

    5 Answers

    Fossil Big Tic Brown Cuff Watch - Faulty??


    Hello, not much help I'm afraid, but I was wondering where you intend to get the replacement battery for the 'tic' part? I'm trying to avoid sending it to Fossil.

    I imagine your fault would be covered by warranty, and you get 2 years as well I think?

    Jan 11, 2008 | Watches

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