Question about HP DeskJet F380 All-In-One Printer

1 Answer

Cannot scan F380: error lights on paper and toner flashing

Hello,

I looked herein but found little...

I tried cleaning the heads and letting the cartridges settle.

I haven't printed in weeks, and now that i want to scan, i cannot because of this error.

Would appreciate some quick tips.

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  • 1,049 Answers

Step one: Reset the product

  1. Without turning the product off, remove the power cord from the back of the product.
  2. Wait 30 seconds and then plug the power cord into the back of the product.
  3. If the product is not already on, use the On button to turn it on.

Step two: Clean the rollers
  1. Turn off the product and unplug the power cord.
  2. Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. See the product user guide for information about locating the rollers.
  3. Clean the rubber rollers with a lint-free cloth, lightly moistened with water.
    NOTE: Distilled, filtered, or bottled water is recommended for cleaning the rollers. Tap water might contain contaminants that can damage the rollers.
  4. Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
  5. Close the access door and plug in the power cord.
  6. Try printing again. If the issue is not resolved, continue to the next step.
Step three: Adjust the paper settings in the print driver The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
  1. Open a document in the program being used to print.
  2. Click File , click Print , and then click Properties . The product Properties dialog box appears.
  3. Click the Paper/Quality tab.
  4. Choose the appropriate paper size from the Size is drop-down menu.
  5. Choose the appropriate paper type from the Type is drop-down menu.
  6. Click OK and then click OK again to print the document..
  7. If the issue is not resolved, continue with the next step.

NOTE: If the issue is resolved and it is necessary to print on another type of paper, load the new paper type into the product and then repeat steps 2 through 7 for the new paper.These changes do not change the default print settings. The print settings return to the default the next time the program is opened.

Posted on Aug 08, 2008

  • NA NA
    NA NA Aug 08, 2008

    If that doesn't work and you are sure that the carriage is not obstructed in some way, then Perform a partial reset



    A
    partial reset will return user settings to factory defaults. On some
    models, language and country/region settings are also reset. Perform a
    partial reset of the product by following the instructions below.





    1. Unplug the power cord from the unit.


    2. Reconnect the power cord into the unit.



    3. When the lights begin to flash, press and hold the
      On/Resume
      and
      Paper Size
      buttons.



    4. When only the On/Resume light is flashing, release the buttons.
      When the On/Resume light is steady, the reset is complete.


    5. Try the print job again to see if this step resolved the issue.







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