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First you need to verify that tray 2 will print from diagnostics test. Use the arrow keys to scroll down to diagnostics and press arrow key, then use arrows move to paper path test and press arrow again. The default paper path test is tray 2 single copy so just select print paper path test and see what happens. If printer prints from tray 2 then we know tray 2 works and that means you either have a print driver that is forcing printing from tray 1 or your settings on the printer for tray 2 are not correct for what you are printing. Check to make sure the paper size shows correctly and make sure that the switch on the right side of the paper tray towards the back is set for standard and not custom.
When printing envelopes ensure you set paper/media type to Envelopes, and feed via tray 1/bypass . Paper type setting sets correct fuser temp, the fuser is the hot bit at the rear that "melts" the image into the paper.
If paper type is set correctly then I recommend you change the fuser unit.
Ensure envelopes are standard type. ie you are printing on paper envelopes
Are you using Window 7 64 bit or 32 bit? Re-install drivers appropriate for that version of your operating system. Also look at the "Paper Handling" section in the printer menu. Be sure both trays are set for "Plain" paper.
Most likely a bad pick up roller these machines will give a jam error if the paper or envelope is not picked up. Try cleaning the roll for the tray you are having the trouble with if the condition improves you have found the problem.
Hope this helps
Table 3-7. Paper Handling Menu Item Values Explanation ENVELOPE FEEDER SIZE=COM10 For supported paper sizes see page 1-12. This item appears only when the optional envelope feeder is installed. Set the value to correspond with the envelope size currently loaded in the envelope feeder. ENVELOPE FEEDER TYPE=PLAIN For supported paper types see page 1-12. This item appears only when the optional envelope feeder is installed. Set the value to correspond with the envelope type currently loaded in the envelope feeder. TRAY 1 MODE= FIRST FIRST CASSETTE Determine how the printer will use Tray 1. FIRST: If paper is loaded in Tray 1, the printer will pull paper from that tray first. CASSETTE: A paper size must be assigned to Tray 1 using the TRAY 1 SIZE option (the next item in this menu when TRAY 1 MODE=CASSETTE). This allows Tray 1 to be used as a reserved tray. TRAY 1 SIZE= LETTER For supported paper sizes see page 1-12. This item appears only when TRAY 1 MODE= CASSETTE. Set the value to correspond with the paper size currently