Question about Datamax I-4208 Thermal Label Printer

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I-4208 DataMax printer

When I turn on the printer it comes up with "position fault".
If I hit the feed bootom it comes up with "top og form error".

I have reset the printer and tried to calibrate the sensor but it comes up with "faulty sensor".

Is this something I can clear out of the machine?

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  • leeann980 Jan 14, 2009

    I have the same thing happening but....The tags we print are beautiful and no issues at all but when we go to print labels we are getting tof of form fault or position fault and if we do get it to calibrate it only does like after of the job and then we get top of form fault again.....any ideas?

  • sandlizardz Apr 24, 2009

    You can clean the senosr. It move and you can adjust and clean it manually. I have the same problem right now on our 3rd I 4208. It will print but all the labels are shifted to the right unlike when printing to our 2 other I 4208's. I am bound and determined to get it working right before the end of today and I will post here again with my results.

  • sandlizardz Apr 24, 2009

    You can clean the senosr. It move and you can adjust and clean it manually. I have the same problem right now on our 3rd I 4208. It will print but all the labels are shifted to the right unlike when printing to our 2 other I 4208's. I am bound and determined to get it working right before the end of today and I will post here again with my results.


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We had the same error after labels got wrapped around the feed roller. When we were called to investigate the problem, the fault error was there. After 2 1/2 hours of troubleshooting both on the printer and online we came across this page. I took the roll of labels out, cleaned the media sensor and re-threaded the labels. Well, that didn't work too well as I still had the same error. Since we have 2 thermals setting side-by-side, I opened up both hoods and noticed that the "green" slider just beneath the sensor was slid all the way in. On the other printer however, the slider was slid out until a white etched line was at the tappered endpoint of the sensor. I slid out the other printer that had my error, hit the feed button, and whaaa-laaa, the error disappeared. There are some minor distance feed that we have to reset, but it is up and running! I hope this may help you out in your situation too.

Posted on Jun 12, 2009

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You have to do some disassembling on the printer, open the door to reveal the ribbons, and on the top side you will find two screws, take those out and one ones on the bottom side of that same panel; lift the door and you will have the internal mechanism. There is a cable data/ribbon which connects to the green slider, take it out and check what side the pins were connected to. Now, with a screwdriver, take out the screw that connects the green slider to the printer; there is a metal rod which slides out to the other side CAREFULLY take out the green slider and disassemble the pegs to reveal the sensor, use isopropyl alcohol on that and dry it out, same with the metal rod, making sure there is no gunk on it.Reassemble, load ribbon and labels and calibrate. This always works!

Posted on Sep 21, 2009

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Despues de limpiar el sensor y colocarlo en la posicion correcta, puedes intentar ejecutar el procedimiento de calibracion en el menu de la impresora. Tambien puedes intentar una calibracion rapida asi: presiona la tecla FEED y mantenla apretada, la etiqueta avanzara con pausas, cuenta 3 o 4 pausas y suelta el boton. Calibration Complete aparecera en la pantalla de la impresora. Si no se calibra, vuelve a repetir el procedimiento. After cleaning the sensor and place it in the correct position, you can try running the calibration procedure in the menu on the printer. You can also try a quick calibration as follows: press the FEED and keep down, to advance the label breaks, count 3 or 4 breaks and release the button. Calibration Complete screen will appear in the printer. If it is not calibrated, repeats the procedure.

Posted on Jun 10, 2009

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I am sorry to tell ya but you have a bad Media Sensor. They are not too hard to replace once you get the part so if you are looking to do it yourself I would say it can take about 20 minutes as long as you are patient. Good Luck.

Posted on Nov 04, 2008

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1 Answer

Top form fault


Hold in the Feed button for 4-5 seconds, which causes the printer to attempt to "Auto-calibrate." If that doesn't solve it, then slide out the Media Sensor (green plastic bar that sticks out over the labels) about 1 inch from all the way in ("in" = left if looking from front). Then press Feed to clear errors. If still get same error, then look for piece of label or ribbon stuck in that error - ok to blow out with canned air. Then try holding in Feed again for 4-5 seconds to Auto-calibrate again.

Feb 08, 2011 | Datamax I-4208 Thermal Label Printer

1 Answer

We use the Datamax Printer to print labels with labelview. The printer itself however keeps saying :position fault" how do I fix that?


Position fault or Out of stock when the printer is loaded with paper stock can usually be solved by calibrating the printer.

Press & hold the FEED button. Let the printer cycle 8-10 times. Should feed to the right position and say Calibration Complete in the window.

Hope this solves your problem.

Jul 12, 2010 | Datamax DMX-I-4208 Label Printer

1 Answer

Top of Form Fault error


It means that the printer did not get a good calibration on the label. First make sure the label sensor is in the proper position. Look at the green bar that the label passes underneath and make sure that the white line (the sensor) is positioned over the label. Then calibrate by pressing and holding the FEED key for about 5 seconds until the labels start to feed. After a few labels feed out, the printer should now have a good read on the size of the label and be ready to go.

Hope that Helps !

May 14, 2010 | Datamax DMX-I-4208 Label Printer

1 Answer

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Position Fault is common on Datamax printers with the LCD Display. Press "FEED" one time and this should clear it out. If not, "PRESS AND HOLD FEED" for about 5 seconds and release. This is called a Quick Calibration. Make sure the label sensor is in the correct position as well.

Jan 13, 2010 | Datamax DMX-I-4208 Label Printer

2 Answers

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Top of form fault - I assume you hit "Feed" button and still got the form fault... if so:
1. check paper sensor position, sometimes just 1/8" one way or the other will make a difference.
2. calibrate the printer to the stock you have loaded - calibration is EASY, just press and hold the feed button until the printer cycles 8-10 times. Let go, should say "Calibration Complete". Hit "Feed" again to see if your top of form fault is fixed.

Jun 10, 2009 | Datamax M-4208 Thermal Label Printer

1 Answer

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press MENU then enter(cancel) then FWD(feed) appear sensor type then press ENTER(cancel)
then choose continuous >>>

Feb 10, 2009 | Datamax M-4208 Thermal Label Printer

1 Answer

Present sensor faul on Datamax M class


Hello,

Apparantly, you have the present sensor enabled in the printer and there is no physical present sensor option installed. Go to the printer menu by pressing MENU. Press FEED until you get PRINTER OPTIONS and then press CANCEL. Press FEED until you get to PRESENT SENSOR and then press CANCEL. Press FEED until it says DISABLED and press CANCEL. Press MENU repeatedly slowly until you get a prompt to save changes then press CANCEL. Press FEED to clear error and it should go away.

Dman

Nov 05, 2008 | Datamax M-4208 Thermal Label Printer

1 Answer

Datamax I4208


position fault is normally a problem with either the formatting or the printer is not calibrated correctly.
Hold the feed button down until at least 3 labels pass by the sensor.
Also check to see the sensor is directly over the die cut on the label if more than 1 up label

Sep 22, 2008 | Datamax M-4208 Thermal Label Printer

1 Answer

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If you use ms-access you must have installed the windows driver, therefore you must enable the cutter in the printer properties. Position fault is that it does not detect the label, must be press the FEED key or to calibrate, press the FEED key for 5 seconds to calibrate the sensor label.

Sep 01, 2008 | Datamax M-4208 Thermal Label Printer

2 Answers

DatamaxI class 4208 top of form fault


The printer must be calibrated or the type of sensor is wrong. Verify that the sensor type is correct for your label (gap or black mark) and you can calibrate it by pressing the FEED key for about 5 seconds approximately.

Jun 22, 2008 | Datamax M-Class 4208 Thermal Label Printer

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