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Possible that the player had hung up due to faulty files. It will be best to connect and scan for virus or improper files, if not remove and reload with valid files that will clear the fault.The processor seems to hang as it detects a malware and so the white screen.
Please refer to this quick start guide...
...or if you need extensive details download this userguide
Also, for more details on this device, refer to the support page mentioned below
Those are pretty easy to follow instructions. Just do the right steps.
I've had the same problem, an it started when I formatted the player's flash memory to NTFS, an then realised it needed to be back in FAT(Win95) format for the mp3 player to play the songs. But after doing that, sometimes it'll mess up an the song number changes to 826, an the player completely freezes. I have to then take the battery out to restart it. If anyone has schematics, or knows where I can track them down, I would be appreciative, for the RCA lyra M200
Make sure that the mp3's that you upload in the phone are in the correct folder, moreover make sure that the folder itself is named correctly otherwise the phone won't recognize it and might just ignore.