Question about Canon Fax Machines

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Canon Imageclass D860 - I have a System Error E000 code on the LDC display. No paper jam or other problems evident. Disconnected power for 10 minutes and that didn't help. For this error code I am to call service but there is no one in Vermont and I would have to ship out of State w/no indication of problem or cost to repair. I have two machines - one nearly brand new - both with same error code. Hate to just dump them. Any suggestions?

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This is a reprint from another tech, he was right on with this...

okay lets shed some light on the E000 error code on the D680, D880, IR1300 family ( including the 1310,1330,1370,1630,1670)
The error code E00 is a memory threshold error what it means is your machine has logged 4 of the following errors, E001,E002, or E003. It is a lockout error and the machine cannot be used until the problem has been repaired or the errors cleared. First lets look at the errors:
E001 fuser over temp means the fixing assy has exceeded the manufactures maximum temp limits
E002 fuser temp dropout means the fixing assy has cooled below a set point during a copy session
E003 fuser no response means the fixing assy didn't even attempt to warm up at power on
How to fix, most common problem is bad power setting 4 E002's either brown outs of brief power failures.
To clear the error, Enter service mode by pressing additional functions then the # button, use the left or right arrow buttons to scroll to #7 printer press set. again use the arrow buttons to scroll to #4 printer reset press set. press the appropriate arrow key under the YES to clear the error. unplug the copier and reboot. At this time normal function should return if not and it resets a E00 the you can assume either the fixing assy is bad or either the power supply PCB or DC controller is bad and it is getting E001,E003 errors. At that point id call a qualified tech to research the problem to avoid spending money on excess parts

Hope that helps...

Lbcoaster

Posted on Aug 09, 2008

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80000294en_06kf10016_en_01.gif
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