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I have a hp photosmart all in one printer with a paper jam under the paper tray. How do I remove the tray to remove the paper? Nancy

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Exactly at the back side of the printer there is a plastic rectangle in shape you have to gently press and remove that plastic rectangle tray outside and then you can easily remove the jammed paper.

Posted on Aug 08, 2008

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How do you remove paper tray on hp photosmart 8250 printer to clear paper jam


Hi we2halls,

You may want to try the procedure on this link to help you clear the "Paper Jam". It includes detailed instructions and some illustrations.

Hope it helps.

Thank you for using FixYa.

Nov 15, 2010 | HP Photosmart 8250 InkJet Printer

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I have a paper jam in the tray. I can see the


Follow the procedure to fix paper jam from the video below.

Mar 11, 2010 | HP Photosmart C6280 Printer

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Paper jams using nextech premium photo pape gloss finish


  1. Before you do anything else, turn the printer off and on by following these steps:
    1. Turn off the printer by pressing the Power button.
    2. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.
    3. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.
    4. Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. Press OK to continue.
    If the error still occurs, go on to the next step.
  2. If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
  3. If the paper did not come part way through the front of the printer, try removing it from the back of the printer:
    1. Remove the paper from the In tray, then push in the catches to release the in tray. Figure 1: In tray catches c00256377.jpg
    2. Open the In tray to a horizontal position.
    3. Gently pull the jammed paper to remove it from the back of the printer.
    4. Before you lift the In tray to close it, make sure it is pushed all the way to the right on its hinges. Figure 2: Pushing the tray to the right before closing c00256378.jpg
    5. Lift the In tray up until it snaps back into paper-loading position.
  4. Open and close the pen door on the front of the printer to make sure it is securely latched. Figure 3: Opening and closing the pen door c00269435.gif
How to avoid paper jams
  • Make sure that the cartridge door on the front of the printer is securely closed.
  • If you experience paper jams while printing, try loading one sheet of photo paper at a time. Insert the paper as far as it will go into the In tray.
  • Do not add paper while the unit is printing.
  • Do not use paper that is too thin, too slick, or that stretches.
  • Do not use torn or creased paper. Paper that has been printed previously may cause jams.

Aug 04, 2009 | HP Photosmart 375 InkJet Printer

1 Answer

Input tray jammed/locked


The input paper tray is removeable. So try the link below to try to get your all in one machine set up  again. http://h10032.www1.hp.com/ctg/Manual/c00737614.pdf

Jan 26, 2009 | HP Photosmart C5180 All-In-One InkJet...

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Paper jammed in printer - need to remove paper tray



1 This works from HP help link in error message:
Turn off the HP All-in-One.
2 Press in the tab on the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. icon_caution_color.gif Caution Trying to clear a paper jam from the front of the HP All-in-One can damage the print mechanism. Always access and clear paper jams through the rear door.

Jul 28, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

HP 3419A


Hi Mose,

I never faced this problem any time , but could find a solution for you which i think will be helpful.

The paper jam error state occurs if the printer detects a paper at the platen after attempting to eject paper to the out tray. Clear the paper path.
<Power and Resume>
1. Turn the printer OFF and back ON to allow the printer to clear the jam.
(If the paper remains jammed, turn it back OFF and follow the remaining steps.)
2. Open the top cover and remove the OUT tray.
3. Pull the jammed paper out of the printer by grasping the middle section of the paper.
4. Remove all torn pieces from the paper path.
5. Remove any wrinkled or torn paper from the IN tray.
6. Reload the paper stack.
7. Replace the OUT tray and close the top cover.
8. Turn the printer ON.

Hope this answers your problem, Please let me know by providing your valuable feed back

Thanks,
Robosoft.

Dec 24, 2007 | HP Photosmart 375 InkJet Printer

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