Question about Acer Aspire 5100 Notebook
My sound icon has an x on it, when I highlight the icon with mouse it states No Audio Output Device is installed. I went to Device Manager it doesn't even show no sound device. I have installed drivers but it won't work because it needs a sound card, I believe it is realtek sound card not sure.
I also have the Acer 5100 Notebook, when I received the laptop the only CD they gave me was for Windows Vista Home Premium that is installed on my PC. Instructions stated to do a Back-up of all the programs and files on the PC before using it. I did that, so I have the back-up. If I run my back-up will it erase all my info on my pc? Will it restore my sound card?
I believe this all started when Windows Update did a update this month the end of July, everything updated except one update, and that was the New Vista Service Pkg 1. So, I didn't think anything of it, so it required me to restart my computer, and then when the pc was up and running again I didn't have a sound device, I didn't notice it right away until I tried to open windows email, it wouldn't open. I tried playing songs on my media player no sound. So, I tried to do another Window Update, hoping it would restore my sound card. But it stated I had all the updates except one which was New Vista Service Pkg 1.
Everytime I would try to update to that version it would stop in the middle of the update, and ask for the CD for Microsoft Word 2002, I couldn't find the CD, and the update failed. Window update wouldn't install the new version of vista. At first the Window Vista would not update to my pc until I removed XP version of Word 2002 from the Acer Laptop.
So, I decided to uninstall Word 2002, rebooted, then updated to the New Windows Vista Service Pkg 1. no problem updated ok. So, I restarted my pc thinking it would restore my sound card. No sound card. Tried to do another windows update. Stated No Updates are Available at this time.
I have been going to other forums alot more people are having the same problem. I went to Acer, and Realtek, no downloads for Sound Card, just driver, downloaded that, but still I don't have a sound card. I went to some sites, and they want you to pay them for downloading drivers, and sound cards. I'm not going to do that, so I guess I will contact Acer Support, and Realtek Support, and Defintely Microsoft Support.
This is ridiculous. Especially since there are many people having the same problem. It has to be a bug in the new microsoft windows vista service pkg. 1 update.
I had the same problem. I disabled the device then pressed enabled it again and it worked again.
Posted on Oct 16, 2008
The Solution to your problem is that your Laptop need an Audio Driver to drive the Sound card on your system. i Suggest you contact your hard ware vendor for the latest sound driver
Posted on Aug 08, 2008
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Posted on Jan 02, 2017
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