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Norstar 7310 forwards to Voicemail

I have one 7310 on our system that won't roll to the second line. it forwards straight to voicemail when the person is on the first line. Ideas

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Your technician needs to program "lhk 1" for your ext from the Phone system maintenance terminal for a call to roll to the 2nd line.
Jansa

Posted on Aug 11, 2008

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Sounds like the phone is set for Call Forward Busy/ No Answer instead of Call Forward No Answer. If you cahnge it call forwarding it should work correctly. ....Mike

Posted on Aug 08, 2008

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If you do:
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-> then under CAPABILITIES look for FWD NO ANSWER and put in the DN of the voicemail you saw with the Feature 985
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