Question about Whirlpool Gold White-on-White 21.9 cu. ft. Conquest Side-By-Side Refrigerator with Ice and Water GD2SHAXLQ Side by Side Refrigerator

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Fridge frozen Our Whirlppol fridge has been freezing our food for about 4 weeks now. The freezer side is fine. Despite upping the temperature to +5 there's no effect. Does this mean the thermostat has gone?! Any ideas welcome. Penny & Vince

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Hi thanks for the question yes would replace the thermostat thanks the appliance doc

Posted on Sep 27, 2008

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Why is the refrigerator side is freezing food


First some fridge 101, the refrigerator/freezer models cool by directly refrigerating the freezer section and the refrigerator section is cooled when "some" of the cold air from the freezer is directed over to the refrigerator side (typically by a fan) to keep food fresh and not frozen a temperature controlling damper opens and closes to regulate the temperature of the fridge by introducing more or below freezing air into the cabinet. In older models where the freezer was on top the air simply "gravity" drained into the refrigerator cabinet, if the food was too cold you turned the fridge knob up and less air sank from the freezer to the fridge, simple but effective.

When you adjust the temperature level it controls the freezer temperature and this turns the compressor on and off to keep the food frozen. There is typically a knob or lever and some even have electric dampers that open and close to direct more or less air from the freezer and direct it to the refrigerator cabinet based on your temperature requirements.


Now that you know how it works there are a couple things to check. If the condenser coil is plugged with dust the internal system pressure will rise and in some cases make the fridge an over achiever and can chill too much so check/clean the condenser coil. Check the freezer temperature control and turn in up, also make sure the fridge temperature control setting is not set too cold.

Finally as the temperature changes around the refrigerator it will have an effect on the inside of the fridge too so expect to turn it up and down as the environment changes, down in the summer and up in the winter.

Hope the novel helps to resolve your issues.

Nov 01, 2017 | Refrigerators

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Electrolux Side by Side Fridge-Freezer ESE6108WA - freezes food in the fridge


hi its sound thermostat problem not click off when the temperature reach to the set point ,need to replace it.

May 14, 2012 | Electrolux Refrigerators

1 Answer

Fridge is freezing....


The way you've stated your problem is confusing? The temperature is the freezer should be 5 degrees F or below, preferably at 0 degrees F. The refrigerator side should be anywhere from 34 - 38 degrees F, What exactly is the problem your having, fresh food not cooling but freezer works ok?

May 07, 2012 | Westinghouse Refrigerators

1 Answer

My ge profile arctica is about 9 years old. It is freezing food in the refrigerator, temp control is set at a 4 and the thermometer inside reads anywhere from 28 -40 in various areas of the fridge. Milk...


first run the diagnostics on the unit from the tech sheet inside the unit,then if thermistors are bad replace these there are 2 one on the left and one on the right wall in both fridge and freezer,if good per diagnostics then replace the electronic damper door located between the fridge and freezer compartments in the upper left hand corner of the fridge behind the plastic grille as these doors break and jamb open or shut and the temps can no longer be regulated during the diagnostics tests you can hear this door operate if its operating correctly,lastly,if these fail to solve your problem,replace the main control board in the back behind a panel

Aug 22, 2011 | GE (PSS26MSRSS) Side by Side Refrigerator

1 Answer

Refrigator not cooling properly, freezer works fine


I'll assume you don't have much food/items in the freezer section. Because you have the fridge set on the max cooling setting and the freezer set higher than the mid setting, it could be that you have frozen the cold air passage from the freezer to the fridge.

If you can, 1) remove all contents that would spoil; 2) turn off the fridge 3) open both doors and allow the fridge to manually thaw out completely (this will speed up the opening of the cold air exchange passage between the freezer and fridge, which is likely blocked and frozen solid. Have plenty of towels handy to soak up the water from the defrosting process,

After a FULL day of being left off and doors open to thaw out, check for any further thawing and dripping water inside, if present wait another 8 hours (you really want to get it thawed out the first time!) When that's done, reset BOTH temperature controls to the factory mid-point setting (5?) as marked on your control knobs.

The key to having a refridgerator run properly is to allow for it to run at the factory settings for at least 24 hours BEFORE you adjust the controls higher and/or lower for each section. Adjust it up or down in ONLY 1 setting increments so as to not cause ice build-up and freezing of the internal air exchange passages.

Also, as you've relegated this fridge as a garage "beer & backup" unit, make sure to keep the freezer as full as possible to make it run as efficiently as possible. You can freeze jugs of water and pack it with cheap thrift store bread to help it run correctly. An empty freezer has to work harder to keep just air at freezing temps. As such, it will pass much colder air into the fridge, and cause these types of freeze ups. By the way, turning up the temp controls only makes it worse and just results in a total "freeze up" inside the cabinet panels that you can't easily see or get at to rectify, hence the reason to shut it off and let it fully defrost.

When you're done, you should have your fridge back in action working like it should, but remember, don't rush temperature adjustments, even thou we all want those frosty beverages, it'll take a couple of days to achieve the desired "chill" you're likely used to getting when it was your primary fridge.

Hope this helps and Best Regards! Semper Fi!

Aug 03, 2009 | GE Profile PSW26P Stainless Steel Side by...

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Samsung refrigerator freezer not freezing


-2 although below freezing temperature, is not really enough to keep food really frozen. I am presuming we are talking in Celcuis. You need to set the freezer to a lower setpoint.

Mar 09, 2009 | Samsung RB215LASH

1 Answer

GE Side by side freezing up on fridge side HELP!!!!


Hi thanks for the question. i would look at the thermostat. that's the part that regulates the temperature. replace it if you need more help

Oct 09, 2008 | Refrigerators

1 Answer

Ffa70 hotpoint fridge freezer


Adjust the temperature control for the freezer to a normal setting. Fast freeze is only for when new products are put in that need to be frozen. This locks the system into a continuous run mode and could be responsible for the freezing condition in the refrigerator section. Check the temperatures with a thermometer as the sensor for the freezer temperature could be bad causing the light to come on.

May 18, 2008 | Hotpoint FFA70 Bottom Freezer Refrigerator

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