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i think you model has a tub clean mode. i would try to do that. basically no clothes, no detergent, just fill the bleach dispenser and run the tub clean mode. press power and then hold in the tub clean button on the right for 3 secs. then press start.
Hi and welcome to FixYa. I am Kelly. The yellow line is usually a resul of iron particulate in the water the machine uses. There are a few thing you can try to clean the machine.
You will not find this one in any manual.
Put one cup of bleach and 1/4 th cup dishwashing powder straight into the tub and run an empty or "cleaning rags cycle" with HOT water. You can add the juice of a freshly squeezed lemon or use lemon concentrate also with that. You may initially have to do this for 2 to 3 cycles to get rid of the iron deposits. After that you should use one of the products below before returning to reugular wash cycles.
There are other producs out there that you should use per their directions once a month.
I believe the problem is the Outer Wash Plate. Replacing it may fix your problem. I am about to do that to mine, so I don't know yet. The outer plastic 'seal' or rim of the washplate should be touching the inner surface of the stainless steel wash basket. So it catches clothes. I just installed a u-joint kit today, so needless to say, I got out the washplate and retrieved my clothes on the way to replacing the u-joint. It involves leaning up the upper lid and cover, removing the tub ring and balance ring and the dome. Then there are 6 bolts to remove the outer wash plate to get to your clothes underneath. Might as well replace the washplate while you are at it. to download the manual, copy this https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/2c1e295a88aaaae885256c5d004632a4/$FILE/8178010.pdf
into your internet explorer address line and save the manual. page 36 starts the instructions I used to remove the washplate and other items. I spent a LOT of time cleaning the gunk out.
you really have clothes stuck under the "wash plate" it has almost zero clearance and would be very hard to get something stuck under the wash plate. if you do have something stuck, then remove the 1 1/2 inch cap in the center of the plate, then a 7/16th bolt that holds the plate down. then grab the wash plate and lift up to remove it. next time check your pockets and dont let this happen again, it could ruin the outertub by cutting a hole thru it and then leaking.
turn mach on spin,if you hear the pump turning normally you have a blocked sump.if the pump hums,you have a jammed pump.the pump is located under mach,tilt backwards as far as possible and remove screws on ft of access plate.once plate is removed pump will be on right side either held on by 2 clips or 4 torx screws.the 4 torx screws will split the pump in half and allow you to clean it out.the 2 clip pump cannot be split in half but you can remove the 2 hose clamps and try to remove what is jamming(you have a 50/50 chance of getting item out of this kind of pump).bail out as much water as possible,this mach will still have a hugeamount of water in it even after bailing it so have some buckets handy and slowly drain from pump before removing.if there is something stuck in the sump,call a technician.lot more complicated and involves special tools and removing entire basket and u-joint assy..good luck
Peace, ngafm at your service! You may have a small amount of water or lint lift in the machine somewhere that is not completely dumping out ! This is sometimes common on front loaders! Or the pump is weak! I tell my customers to try running the washer without clothes once a week with hot water and a 1/4 cup of bleach! . BUT the first load you do after this must be white in case there is a drop of bleach left in the system, that it does not spot bleach a white spot on your colored clothes!
If not this does not remedy the situation you will need hands on service! please rate me here at our site before you sign off! Thank You!