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I had a WIndows vista incompatible driver so downloaded a new driver from Philips.com and followed the instructions and whoopdiwoo it all seems to work EXCEPT that people I am calling can't hear me so I am not 100% sure what microphone it should be set to. The download said default it to the systems mic and speakers but when I made a call it was defaulting to voip phone. So all in all solved one and all my contacts coming up and still one to solve! Also haven't a clue yet how to use it as a land line phone as well.