Question about HP Photosmart C6180 All-In-One InkJet Printer

2 Answers

Error - Scanner could not be initiliazed

Here is the full error message:
“Sorry, scanner could not be initialized.
(An error has occurred communicating with the scanner.)”

I’m on a Mac, OSX 10.5.4.
I have the latest drivers of the HP Scan Pro software installed (7.4.5).
The device is connected wirelessly and I can print to it without a problem.

The scanner has worked without a problem since the installation.
I have rebooted the scanner (switch off and back on).
I have restarted the scanner software several times.

That’s all I can think of for now. Any ideas.

Thanks!
Oliver Weedon

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  • 4 more comments 
  • sandraweiner Aug 11, 2008

    I'm having exactly the same problem since a power outage last week - this is new for me - help please

    BTW I'm really unhappy with the level of support HP has given us Mac users!

  • joanofarc30 Aug 14, 2008

    Same thing here, guys. I’m leaving for college in less than a week and I’m not good with technology, so I need to fix this problem ASAP.

    I’ve tried turning it off and on several times, made sure all the cables were connected, did the whole list, and nothing yet.


  • Anonymous Aug 18, 2008

    I too have the same problem. All good until I upgraded to Leopard... Tried reinstalling the software and setting up the printer again with no success..

  • B Uncie Sep 03, 2008

    Same thing here. No solution yet. Though scanning via my webpage works fine.

  • DrewFromNY Oct 27, 2008

    Same as the other folks here. Not sure why this is happening. I will try the solution of dragging apps to the trash and re-downloading from HP. However, I will make sure they are readily available from HP before doing so.

  • Anonymous May 21, 2009

    I have the same problem. I tried reinstalling the HP software and that fixes it, but only for a while. After a few days the problem returns.

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I have a MacBook Pro - a year and a half old - and recently upgraded to Leopard, which caused all sorts of problems with my HP 8160 photosmart (which worked pretty well before that).  I downloaded the necessary drivers/softward from HP for Leopard and it worked okay - but than I also started getting the "scanner cannot be initialized" messages (doing scan all wireless).  Anyway, all I did was go to applications, drag the HP softward to the trash and then went back to the HP site and downloaded the software and drivers again, and ran through the simple installation process again and now my scanner works again. Don't know why - but saw the suggestion on another site and it worked for me.  Here is the link to the HP site for software/drivers - select your operating system and it will direct you to the right page.

Posted on Sep 09, 2008

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I use windows Vista and am having the same problem. Scanning from the devices webpage works but not from the provided HP software. I also am very unhappy with support from HP.

Posted on Sep 04, 2008

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