Question about HP Photosmart C6180 All-In-One InkJet Printer
Here is the full error message:
“Sorry, scanner could not be initialized.
(An error has occurred communicating with the scanner.)”
I’m on a Mac, OSX 10.5.4.
I have the latest drivers of the HP Scan Pro software installed (7.4.5).
The device is connected wirelessly and I can print to it without a problem.
The scanner has worked without a problem since the installation.
I have rebooted the scanner (switch off and back on).
I have restarted the scanner software several times.
That’s all I can think of for now. Any ideas.
I have a MacBook Pro - a year and a half old - and recently upgraded to Leopard, which caused all sorts of problems with my HP 8160 photosmart (which worked pretty well before that). I downloaded the necessary drivers/softward from HP for Leopard and it worked okay - but than I also started getting the "scanner cannot be initialized" messages (doing scan all wireless). Anyway, all I did was go to applications, drag the HP softward to the trash and then went back to the HP site and downloaded the software and drivers again, and ran through the simple installation process again and now my scanner works again. Don't know why - but saw the suggestion on another site and it worked for me. Here is the link to the HP site for software/drivers - select your operating system and it will direct you to the right page.
Posted on Sep 09, 2008
I use windows Vista and am having the same problem. Scanning from the devices webpage works but not from the provided HP software. I also am very unhappy with support from HP.
Posted on Sep 04, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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