Question about Philips VOIP8411B/37 IP Phone

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Handset Ringer not ringing when a skype call is received

The handset does ring when page button from base is pressed, but does not ring for incoming skype call. Ringer volume is highest selected on the handset.

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  • bdwelle Sep 04, 2008

    I often have this same problem - the handset doesn't ring on an incoming Skype call. I can temporarily fix this by first calling out from the handset to a Skype contact -- after that, it will ring on incoming Skype calls again... not sure what "resets" it - but I basically have to do this at least once a day to make it accept incoming Skype calls. 

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Perhaps DND - do not disturb option is on.

Posted on Nov 10, 2008

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My Skype phone is giving "Unregistered" message


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1 Answer

Does not ring


The Volume key allows you to adjust the volume level for the currently active audio device (handset, headset, or speaker). When no audio devices are active, pressing the Volume key adjusts the ringer volume.

Adjusting the Volume of the Ringer, Handset, Headset or Speaker
Note: By performing this function, default volume level will be replaced.
  1. Press the up or down arrow at either end of the Volume key to reach the desired volume level.
    090081223111052.jpg

  2. When you are satisfied with the setting, press the Save softkey.
Note: When adjusting only the ringer volume, there is no need to press Save. The settings are automatically saved upon adjustment.

See the below link for user manual

http://noc.unet.maine.edu/IPT/7961_7941_User_Guide.pdf

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Trying to program a touch for incoming calls that will go through my voice mail directly


This can be handled by the DND feature in your admin settings... Do not disturb will transfer your calls direct to voicemail without ringing the handset.

May 18, 2009 | Mitel 5212 IP Phone

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The phone does not ring


You all must be using Vista, this is a common problem in Vista, I have the same issue.

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Phone rings, but once answered its not possible to hear a voice.


Similar issue - brand new phone - but incoming calls (skype or landline) would ring - and then nothing, and outgoing calls the handset would just reset.

The handset would just lose signal constantly (less than 2 meters from the base station).

The phone shipped with the latest software - but eventually I reinstalled it - no change, then de-registered the handset, powered everything down and re-registered the handset and that *seems* to have done it .....

So
1 - reflash / re-install latest software from philips website (even if the phone already has the same version)
2 - de-register handset (follow instructions)
3 - unplug base station and remove batteries from handset
4 - turn on base station, put batteries in handset
5 - re register handset (follow instructions in manual)

and that seems to do it.

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The fix for mine was to go into "Menu" then "System" on the Handset and do a reset. Soon as it was done, the Skype info popped backup on the handset and it was fixed.

For those who haven't changed it, the default PIN on these handsets is 0000 <-- Zero's

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DeRegister the handset and then reregister it to the base

On handset

Menu
Settings
Handset
Deregister

Then
1 ) press Reg. Register shall be highlighted.
2 ) press Page key on the base unit until the two indications turn off.
If registration is successful,the signal icon 070928095554_21019.bmp displays steadily.
If registration failed,repeat the above procedure.

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