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Software Upgrade Not Working

Good Day

Hi my name is Brendon. My boss purchased a BELKIN WIFI PHONE PART NO. - F1PP000GN-SK. in China last year. He brought the phone to Cape Town, South Africa where he stays. After having it setup it was working fine for a few months. About a month ago the phone did not want to work for some reason. When try to connect to our wireless connection at work it gave an error message: CANNOT CONNECT TO INTERNET. It picks up the wireless but it gave the aforementioned error. I played around with the phones settings but it kept giving the same error. I then thought of upgrading the software on the phone. I did some searching on belkin`s website and went to their support section. I found a software upgrade for the phone there as per link below:

I installed the software as per their instructions but it just made things worse. After upgrading software i started up the phone but it on went as far as the belkin opening screen. I tried everything i could think of to sort this out but with no resolve. It just goes as far as the opening screen and freezes there.

Can you please help me with this.
You can email me as follows: as well as to


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  • plinio_paula Apr 25, 2009

    I´m having the same problem. Unit is locked at Main Screen after boot and only Power Off Key works (for shutdown only).

    Any way to solve this?

    I can´t even get the FW Updater for up/downgrading unit. Flasher Program doesn´t detect it.


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I have exactly the same problem. Bought it in Belgium and are using it at home. Worked well but the last 8 months always the same message: cannot connect to the internet.
I have tried to find an solution on the Belkin Skype knowledge base but did not found anything. Just gave it up and I am not using the phone anymore.

Maybe someone has a solution?

Posted on Oct 01, 2008

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Posted on Jan 02, 2017

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Interactive Voice Response Systems (IVR) are automated telephone response systems that allow a user to navigate through options using their phone keypad and/or their voice.

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