ONLY BLACK AND BLUE COLOR IS WORKING. OTHER COLOR LIKE RED AND YELLOW IS NOT WORKING...ONCE I PRINT ANYTHING WITH COLOR YELLOW OR RED...THE RESULT IS BLANK. I HAVE ALREADY HEAD CLEANING MANY TIMES AND EVEN POWER HEAD CLEANING USING SSC BUT THE PROBLEM IS NOT FIX. PLEASE HELP ME WITH THIS. THANKS.
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If your going to print in color may it be just red or blue. You really need all of the cartridges for it to work. Because for the printer to come up with those colors. It would need all three colors Cyan, Magenta and Yellow to come up with the any color, in your problem, Blue and Red.
when the color cartridge has to make black, it uses all three colors. printing blue indicates that the color cart. is getting low on red and yellow. get a new black cart. and a new color, 'cause it' s coming due.
I'm assuming that the colour cartridge is a three in one. Blue, Yellow and Magenta.
When printing a colour document, the printer automatically balances colour mixtures from the three primary colours listed above. Should a print out be too red, its probably because its run out of yellow and/blue.
The best way to check is to print out a test page, you should get a block for each of the colours and black. If one's missing, there's your answer.
You are more than likely out of magenta (red) ink. That printer uses a tri-color cartridge, and it has cyan (blue) magenta (red) and yellow ink. Green is blue + yellow-therefore you do have those two colors; since it will not print anything red or black you will need to replace both cartridges.
I can't imagine where toner could possible go from one of these sort of cartridges except on to your paper, I had a customer once with the same request and I found on their letter head that they printed with it had a single band of yellow across it hence excess yellow use,,,,,, Do your print runs of anything contain dark bands/underlines? I guess check to see if white background in any prints has a blueish tinge to it, or possiblly somehow black is running out and it is printing the blacks by mixing the colours (Check black block and text to see if it is really black not heaps dark blue to ensure black toner is operating)
next I'd be questioning if cartridges where brother ones?