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My 320gig Simpletech Black cherry signature mini hard drive isn't being recognized by my computer. I have tried using the hard drive on a desktop computer and it still doesn't work. I have a lot of important data on this hard drive that I need very soon for school and I fear that it is all lost because I am completely unable to access the hard drive from any computer. The red light turns on and I can hear the disk spinning, but besides that it has become a useless paperweight.

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Try using the included USB power cable to make sure the hard drive is getting enough juice. If that doesn't work, then try getting a power adapter to plug into the back of it, just make sure it is the right voltage for the hard drive. You can usually find the voltage written on the back of the hard drive where the plug-in is for the adapter or in the user manual, and you can find adapters in electronics stores such as RadioShack or CircutCity.

Posted on Aug 08, 2008

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My signature mini external hard drive is not recognized by either my desktop or laptop after using it on these computer for a couple of years. I just got a new cord, but it made no difference. What...


its never safe to use an old hdd for backup and important data...........


is you hdd rotating inside when u connect?
try holding it in hand to feel if there is movement inside....


if it is den no issues connection....


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When i plug my simpletech hitachi 320gb black cherry hard drive into my laptop the light comes on on the hard drive but my computer doesnt find it, went into device manager and it says the device wont...


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Here is the manual that covers all of the SimpleTech Signature Mini External USB 2.0 Hard Drives. This is a pdf document, so you may need to install Adobe Acrobat Reader if you don't already have it installed.

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Regards,
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I dropped my drive and now the computer won't recognize it. The blue light is on with the red light. Help!


Sorry to hear that your drive is having trouble. When you start the drive, do you hear it turning?
Is this a external that you can remove the hard drive? You may try to power down the external, power it back up and shut down your computer. The conect the external and turn the computer on.

Let me know if you can hear the driver turning and it you can connect after going thru the process above.

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No driver is required to use the drive. Try another cable or another port on the computer. If you are using it bus-powered, try using a USB "Y" cable as some computers cannot provide enough power through one port. If you need more help, please call HitachiGST Tech Support M-F 8AM to 6PM PST at 1.888.426.5214 and a technician will be happy to help you.

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Reformatting will be our last option and there are a number of steps that you can try to fix this.
  • Try plugging it in on a different USB port
  • Check the USB cable, try replacing it and see if it works
  • USB ports on your computer makes use of power, so if you have multiple USB devices plugged in, the portable hard drive might not be receiving enough power. Try plugging it in without your other USB devices, except the mouse of course

Please leave me a comment for this.

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if you hear a constant clicking return the drive it is faulty.

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