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Fire it if it refuses! You have to do a setup and alinement page go to this web page for help they also have a self test for it but you may have burned out the color print head, that happens when the ink gets low and burns out the printer head, they warrenty them for one year after purchace so be sure to register first befor trobleshooting that way it won't cost you nothing. Hope this helps.. http://www.appliancepartspros.com/modelsearch_model.aspx?part_id=2071523&model_id=301086
whats your printer model?clean the catridge contacts and the print head insert it again properly then switch off and on,do a hard reset from the menu button ,and make sure your using a genuine catridge most especially if your printer is hp product.that should work
I use a small diameter silicone tube tocarefully "prime" stubborn new carts by sucking a drop of ink out ofthe tiny print holes in the printhead part of the cart. Ink can dry at the headand since these carts work by electrical excitation, there needs to be liquidof each color at the holes. Slap a drop of water with your finger on the holesto start easy hesitant ones. Do not get the contacts wet.
The ink jet is block this happens when you don't you your printer for a long time or you use the genetic cartridge. What you could do is disassemble the printer head and use hot water to clean it out. Good luck