Question about Polycom SoundStation 2W (2200-07800-001) Wireless Audio Conference

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Extension Mics on the Polycom Audio Conference Phone SS2W/EX are very faint

Incomming party is hard to hear - cannot increase volume

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Please I have the same issue, the receiver cannot hear whjat we are saying our voice is very faint to the receiver as if we are calling from a very far distant location from the phone.

Posted on Nov 22, 2011

  • Eze Nwachukwu Nov 22, 2011

    Please I have the same issue, the receiver cannot hear whjat we are saying our voice is very faint to the receiver as if we are calling from a very far distant location from the phone.

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How do you conference in 2 separate #s? We tried: 1. Dial the 1st # 2. Press flash 3. Dial the 2nd # And how do you connect them on 1 call? Thank you!


This will depend upon whether your Polycom is connected to a PBX system or using a public landline. If using the Polycom through a PBX you may need to consult the system admin as you will often need to enter a 'conference code' before you dial the second party ie.

1. Dial the first party and ask them to hold
2. Press the Flash key
3. Dial the conference code for your system ie. #46
4. Dial the next party and ask them to hold
5. Press the Flash key twice and all parties are joined.

If you are using a public landline (ie. home phone line) then you will be limited to the conference services that your phone company provide and these are usually also accessed via a code. There are also conferencing services that for a fee you can dial into and follow the prompts to austomatically arrange your conference call.


May 17, 2011 | Polycom VoiceStation 300 Conference Phone

1 Answer

Can anyone tell me how to place a conference call using the Polycom SoundStation2 when both calls are incoming? I am able to place an incoming call on hold and dial another number and conference them...


No it can't. One call at least must be dialed out to. Try using a conference bridge service if you want to have multiple parties call in to you. Then you and all guests only need to call bridge number which is usually toll free.

Feb 21, 2011 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

1 Answer

Polycom soundstationex


this unit requires POTS (plain old telephone service) .. thats the normal phone jack that you would find in your home ..the base station is connected to that via a standard phone cord .. if you have digital phone service (many businesses) then you would need a digital adapter (availible from polycom) .. or you can connect it to most Cell phones via a standard 2.5mm sterio (headset) cable.. (male/male)
you can view these things here
http://www.officedirectinc.com/Phones/poly2w.htm

the "EX" in your part number indicates that its expandable . you can add up to two wireless microphones

Nov 27, 2009 | Polycom SoundStation2W EX (220007800102)...

1 Answer

How do I connect 3 phone calls on a Polycom Soundstation 2. There doesnt seem to be a hold button


It depends on what system it is installed on.

NUT, generally, with the first caller on, press flash you will get intercom tone again, dial 9 and connect to the next party. Once connected, press flash again and you should be connected to the original party.

Oct 23, 2009 | Polycom SoundStation2 Audio Conference

1 Answer

Flash timing setting for polycom sound station


You need to update the flash timing on your Soundstation to match what is on your PBX.

Check out http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10964&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605 and http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=11208&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605

Jun 06, 2008 | Polycom SoundStation Premier EX Audio...

5 Answers

Conference call with a Polycom SoundStation EX


The conferencing capability to bridge 2 (or more) external stations comes from the telephone equipment/service that you have purchased. Either you are behind a PABX or Electronic KSU, which provides multiple phone service to your office, or you purchase conferencing capability from your local telephone provider (Verizon, AT&T, etc). In either case, the way to initiate a conference call would be the same as when you would have a desktop/office phone and establish a conference/bridged call to external parties. Usually this occurs by having one party on the line, flashing the disconnect button momentarily, getting a new dial tone, dialing and connecting to a second party, then flashing the disconnect button again, which signals the equipment to bridge those two calls to your station.  On the SoundStation EX there is a Flash button that provides that capability of momentarily flashing the disconnect button.  Try and see if that works. If not, then you will need to make arrangements to purchase the external equipment or service from your provider.  If you have the PABX or electronic KSU, it may also be a configuration option that you will need to have your support person for your telephone system, activate for that station connected to the SoundStation EX. Hope that helps. 

Oct 22, 2007 | Polycom >>> SOUNDSTATION PREMIER EX /AVAYA...

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