I am trying to install htc sync on my windows xp computer. I get a pop-up windows that tells me i need msxml6. I have the file and need to install. at a loss. please help

You can download HTC Sync for Brew MP from the HTC support page. The HTC Sync software can be installed on a computer running Windows 7, Windows Vista, or Windows XP.

1. On your computer, go to www.htc.com.
2. Click Support.
3. Select your phone model.
   Available phone software updates and the HTC Sync version compatible with your phone are displayed under Downloads.
4. Click the Download link for HTC Sync for Brew MP, and then follow the steps on the subsequent page to begin downloading the HTC Sync software.
5. After download is complete, double-click the HTC Sync installer, and then follow the installation wizard to install HTC Sync on your computer.

Visit the HTC support page from time to time to check for the most recent HTC Sync upgrade that you can download and install on your computer.

Hi @fmarcoux260496. I have some troubleshooting steps for you that may get HTC Sync working again!

On your PC, go to Control Panel and click "Add and Remove programs" in Windows 7 and Windows Vista or "Programs and Features" in Windows XP. Double click HTC Sync and choose "Repair."

If Repair does not work and you still get the error, reinstall HTC Sync. To do this, click on "HTC Sync" and then click "Change" or "Change/Remove" and follow the on-screen instructions. Do this for "HTC BMP USB Driver," "HTC Driver Installer" and "Adobe Air" as well. Once that's done, go to http://www.htc.com/ca/support/amaze4g-videotron/downloads/ and download and install HTC Sync. It is under the heading, "HTC SYNC 3.0.5579 FOR HTC AMAZETM 4G ' 15.12.2011". Complete instructions can be found by clicking "More." This will also install the newest HTC drivers and the newest compatible version of Adobe Air.

After you've finished installing HTC Sync, connect your phone to your PC via USB. Select "HTC Sync" from the "Connect to PC" pop up on your phone, and the phone will search for and open HTC Sync!

If you're still seeing the error message, disconnect your phone and perform a soft reset, and then re-connect the phone to your computer. To do a soft reset, just turn the phone off and remove the battery for one minute, then re-insert it and turn the phone back on.

If you still experience problems, I recommend you contact my teammates in Customer Support. You can find their contact information at http://htc.com/support

Please check in and let us know how that helped!

Your solution
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Setting up HTC Sync to recognize your phone

After installing, set up HTC Sync to recognize your phone.

1. From the Home screen, press MENU, and then tap Settings > Accounts & sync.

2. On the Connect to PC screen on your phone, tap HTC Sync and then tap Done. Your phone attempts to find HTC Sync on your computer. Wait for a few seconds for the process to finish.

3. If your phone displays a message indicating that it's unable to find HTC Sync, try disconnecting and reconnecting the USB cable, and then repeat step 2.

4. When the Phone Connection Wizard is displayed on your computer, click Next.
Enter the name you want for your phone, and then click Finish.

Check the HTC Sync icon at the bottom-right side of your computer screen. If it appears green in color, that means your phone has successfully connected with your computer and HTC Sync recognizes your phone

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If still no go try this .

Unplug the phone from the PC, restart both the phone and the PC. When the PC is done booting, plug your phone in and see if the autorun box pops up.

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still if nogo try this .

you have to select disk drive (when plugged in via notification area) to be able to view the drive in windows and htc sync to use htc sync.
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Go online and in Google type in "htc sync" then download the version for your operating system example: windows 7/vista/xp/98 or mac, then install and see if that works for you

try updating the driver software.
you will need active sync to connect to win XP and windows mobile device centre for win vista and 7. you can learn more from here
http://www.microsoft.com/windowsphone/en-us/howto/wp6/sync/prepare-to-sync-windows-phone-6-5-with-my-computer.aspx

uninstall active sync and re install and use. it will work

For Windows XP:
You need to download the Microsoft ActiveSync from the following location:
http://www.microsoft.com/windowsmobile/en-us/help/synchronize/activesync-download.mspx

Install it on your computer, connect the phone to computer u sing USB and ActiveSync will open up. Click on Explore button in ActiveSync and all the contents of your phone would be shown and you can copy/paste files as normal.

pls tell me what do u want to do with active sync bcoz this small piece of software gives lot of trouble in winxp , vista WMDC works ok , i know u are frustrated with microsoft support infact support one some issues does not even exist at all , this problem is not from ur PDA it is from this malfunc software that is called active sync , pls let me know if u use active sync to backup ur contacts then u can do it with SPB backup better than active sync without errors u can losd it it to ur pda and can make backups from ur pda not pc dependent at all

pls let me know abt ur usage of this software

pls rate me if u find me helping

sorry yaar it hve no solution i also hve same problem but i changed my window

hey u need to install windows mobile device center first, not its update, on ur vista, as activesync cannot be installed on vista...
download it from
http://www.microsoft.com/windowsmobile/devicecenter.mspx after a validation check..