Question about Logitech Harmony 550 Remote Control

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Blank screen as per all the others - I have exactly the same isssue

Lights up but nothing on the scree - still works but have to do it by memory

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MIne did the very exact thing. I called Logitech tech support and they had me do the firmware update in safe mode, but that still didn't solve the problem. They assigned a case number and 3 days later I got an e-mail from them saying that they were sending me a free replacement. They will ask a lot of questions about the remote and be prepared to remove the batteries as they will need the numbers that are on a sticker in the battery compartment. They told me to throw away the old one once the new one arrived, but since it still functions, I will keep it around as a backup.

Posted on Aug 19, 2008

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Remote no longer works. Purchased new batteries and still does not work. Only the lights work and nothing else.


unpolishedge

You will need to readdress the remote to your receiver. I have provided instructions on how to readdress the remote. I hope this helps.

  • Remote: All Other Remotes
    1. Go to System Info screen
    2. Hold down the SAT button until all mode lights light up.
    3. Enter a number between 1 and 15 using the numeric keypad on the remote.
    4. Press the pound (#) button
    5. Once the SAT button blinks three times, press record. Note: If successful the number selected in step 3 will appear in the System Info screen under Remote Address.


Ray Calo
DISH Network

Oct 25, 2010 | DISH Network IR Remote Control

1 Answer

No communication between receiver and remote


amandaharwoo,

The first thing I would do, if you haven't already, is replace the batteries in the remote. The lights will still illuminate if the batteries are low but won't perform the remote functions. If that doesn't fix the problem, the remote may need to be readdressed to the receiver. I have provided the steps below. If you have further problems, please respond to the site.

  • Remote: All Other Remotes
    1. Go to System Info screen
    2. Hold down the SAT button until all mode lights light up.
    3. Enter a number between 1 and 15 using the numeric keypad on the remote.
    4. Press the pound (#) button
    5. Once the SAT button blinks three times, press record. Note: If successful the number selected in step 3 will appear in the System Info screen under Remote Address.

Ray Calo
DSIH Network

Jun 13, 2010 | DISH Network 721 DVR Remote Control

1 Answer

Blank screen on logitech harmony 520 remote


If the firmware didnt help, then it is a hardware issue. You probably got water in the battery compartment or something.

Anyway you should call Logitech support for a warranty claim. Or, you can do it by taking a look at the following link:

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=12657

Hope I was able to help!

Jan 26, 2010 | Logitech Harmony 520 LCD Remote Control

1 Answer

Harmony 890 Screen lights up but no text shows, its just blank


HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.


If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.

Oct 22, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Have blank screen, but remote works. Harmony 890


If the screen is still blank after you update the firmware in safe mode, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty.


Hope that helps :)

Sep 25, 2009 | Logitech Harmony 890 LCD Remote Control

1 Answer

Touch screen display broken


HI! Here's what to do if your Logitech Harmony remote's LCD screen has gone blank.


1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.

2. Connect your remote to the computer.

3. Launch the Harmony Remote Software, and log in.

4. Click "Downloads" at the top and click "Firmware".

5. The remote will go through the firmware update.

6. Select "Yes", and click NEXT to update the remote.



If the screen is still blank after you complete these steps, then it is a hardware issue and you should contact Logitech's wonderful support team, given that the remote is still under warranty. If you are not in warranty, Logitech does not provide repair services for Harmony products.


Hope that helps.
-D

Aug 26, 2009 | Logitech Harmony One Advanced Universal...

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