Question about DISH Network DVR-625 DTV Receiver / 100-Hours Video Recorder

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DISH Network DVR-625 - Audio Problem

I recently bought this DVR-625 new on EBAY. Dish came out to install on 7/28/08 and found that the local channels have distorted (crackling) audio. It’s the audio for the local channels and some of the Sirius radio channels only, the audio on the entire remaining channels work fine. The second TV has no problem; it’s only to the TV connected to the receiver. I called Dish tech support and they checked that the latest software was installed and turned it over to their engineers. They could not figure it out and set up a service call. A service tech came out, did all his testing, and confirmed that it is a problem with the receiver. They would not trade it out or send for repair since it is not their receiver. HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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FIRST TRY CONNECTING THE RECEIVER TO THE TV VIA A DIFFERENT MEDIUM SUCH AS RCA INPUTS IF CURRENTLY CONNECTED WITH COAX.

If the problem is still evident you can send the TV1signal to TV2 or vice versa. This is accomplished by switching the output cables from tv 1 to tv 2 and changing the tv you want to use as your "monitor" to the proper channel. If viewing tv1 on tv2 change the TV channel from 60 air or 73 cable to 3. if using tv1 to view tv2 the process is the oppposite from 3 to 60air or 73cable.

To check which channel tv2 is modulated to do the following:

go to TV2 and with it on press menu, 6, 1, and then 5 on the Dish remote. That will dispay both tv output channels. You only need to be concerned with TV2.

This should isolate the problem by either it being present on both TV's using the TV1 output, which would mean the internals of the receiver are faulty, or if it is fine on the other TV it would indicate that the problem lies with the TV itself which is unlikely.This is assuming the FIRST method did noyt resolve the problem.

You may also want to try running the medium source from the back of the receiver directly to the TV.

This is all assuming you receive your locals through the satellite and not an off air antenna. Hope this helps you out.

Posted on Aug 28, 2008

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SOURCE: DISH Network DVR-625 DTV - AUDIO PROBLEM ON LOCAL CHANNELS ONLY

I am probably stating the obvious here but here it goes:
If the 625 is connected to the tv using coax directly try using the RCA jacks to connect directly to the tv. If the 625 goes through a peripheral first, eliminate that peripheral and conect directly to the tv.If the problem exists with different media connections still at the same tv you can remove the coax off of the TV1(3-4) output on the back of the 625 and attach it to the TV2(CH60-73) output.You would then change your tv channel from 3 or 4 to ch 60air or 73 cable(which will be the same channel that TV2 is normally on in the remote room without the 625) Once you are on the right channel you will be able to tune TV1 to your local channel using the TV2 remote. If the audio is good here it eliminates the TV coax input on the TV1 and the coax cable connecting it as the source of the problem. You will have already eliminated any other inputs on the same tv as being faulty by using the other connecting media leaving you with the internal components of the receiver as being faulty. In this situation I know of no recourse except the obvious.

Posted on Aug 27, 2008

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I am probably stating the obvious here but here it goes:
If the 625 is connected to the tv using coax directly try using the RCA jacks to connect directly to the tv. If the 625 goes through a peripheral first, eliminate that peripheral and conect directly to the tv.If the problem exists with different media connections still at the same tv you can remove the coax off of the TV1(3-4) output on the back of the 625 and attach it to the TV2(CH60-73) output.You would then change your tv channel from 3 or 4 to ch 60air or 73 cable(which will be the same channel that TV2 is normally on in the remote room without the 625) Once you are on the right channel you will be able to tune TV1 to your local channel using the TV2 remote. If the audio is good here it eliminates the TV coax input on the TV1 and the coax cable connecting it as the source of the problem. You will have already eliminated any other inputs on the same tv as being faulty by using the other connecting media leaving you with the internal components of the receiver as being faulty. In this situation I know of no recourse except the obvious.

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