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You can download content to a Philips GoGear multimedia player using Windows Media Player or MusicMatch Jukebox in Windows. Earlier versions of Windows starting with 2000/ME and XP are compatible with GoGear. If the device is not recognized by the Windows XP operating system or is receiving error messages, you may have older versions of the necessary software installed. There also may be firmware issues with the GoGear device.
Connect the Philips GoGear to another USB port on the computer. Sometimes USB ports go out, especially those in the front of the computer case. Try inserting the GoGear into another port and see if XP can now recognize the device.
Download Service Pack 1 or later for the XP operating system (see Resources). Philips GoGear can only operate on XP systems with at least Service Pack 1 installed. You may also receive an error message pertaining to the service pack when trying to insert the installation disc for the GoGear support software.
Install the latest version of Windows Media Player. Philips GoGear requires at least Windows Media Player 11. Windows Media Player 11 is available for XP .
Install the latest version of MusicMatch Jukebox (see Resources). Earlier version of this software may be causing error messages regarding missing MP3 tag information and missing tracks. Follow the download prompts, then unzip the folder and click on the "HDD_xxx.exe" installation file. The latest version of the software will be installed.
Install the latest firmware on the Philips GoGear. The actual firmware required depends on your GoGear model. Open either Philips Device Manager or Songbird, depending upon which management software you are currently using. Close all programs on the computer except for the Device Manager/Songbird. Connect the GoGear to the power supply and the computer. Click the "Repair" tab in the Device Manager and click "Repair," or click "Tools" in Songbird and select "Check for updated firmware," and the firmware will be updated on the GoGear.
Welcome To FixyaDIY Community^^
Its my pleasure to help You solving this Problem.
Its obvious that after the installation of a new Windows XP version in your computer, The GoGear Won't operate as usual Because it's missing drivers and the Music downloading utility in the computer Interface.
Now you should install the Drivers To Solve this Problem.
You can Download Drivers and utilities from the link below:
You can get the Vista-compatible software, Philips Device Manager, and a Vista-related firmware upgrade by going to www.usasupport.philips.com and entering in your model # - go to the Software & Drivers section for your model.
This player is toast. You can try writing to the Philips software guy in Hong Kong - he may not even speak English for all I know. The address should be in the front of the manual. Even if he does send you the code, you will have to be a technological genius to be able to use it. I don't know why the Philips guy would tell you to format - the firmware upgrade does not have enough of the core software in it to repair the player. This player never has been compatible with Vista, will never be compatible with vista, and you will have to get it replaced - find out if you are still in warranty - I doubt it, b/c of the age of the player. I know you don't like my answer, but it is the only honest answer.
Try installing the version of the software on the Philips website (more up to date).
If that fails: Make sure you back up all songs on the GoGear before attempting this solution. 1) Back up all files on the GoGear 2) Open up Philips Device Manager (Start --> All Programs --> Philips) 3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button 4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard). -Tha Mp3 Doctor