Question about HP Office Equipment & Supplies
1. Clear the paper jam
a. turn the printer off and unplug the power cord from wall outlet
b. check if there are paper jammed in the input and output tray
c. check if there are paper jammed in the rear door
c1. open the rear access door by pressing the handle to the right and then pull out the door
d. check if there are any paper jammed in the document feeder (if you have any document feeder)
2. Clean the rollers of the printer using a lint free cloth that is moist with water
3. Close the rear access door and then turn the printer on
4. Try to print again
Posted on Aug 08, 2008
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Posted on Jan 02, 2017
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