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This is a link I uploaded from burning the image to .iso. This software covers Panasonic_Network_Camera_BL-C1A_BL-C10A_BL-C20A_BL-C30A_Software. I had found my disk after looking for weeks and I know I am not the only one that misplaced theirs.
Good Luck! BTW, the link above does not contain the actual software, just .pdf and firmware... unless I completely missed it.
I am assuming a windows based OS of some sort. Check under "my computer" to see if a new icon appears when you plug in the camera, your pictures should be somewhere there. Drag and drop them to your computer.
Also ensure the drivers are properly installed by running the install disk that came with the camera.
Try disconnecting the Camera from the USB port and reinstall
the CD or Downloaded software program. When the program asks you
to connect the camera to the USB port, do so and it should work.
Hope this helps. Bud