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I have nokia 6310i.. i have voicemail symbol on screen all the time but have no messages in mailbox.. can you help please

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  • countrygill Aug 10, 2008

    i will try this.. and thanks i really appreciate it,

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The best thing I've been able to find to fix this is to call customer service and have them reset your voicemail. After they reset it, power your phone off, remove the battery, press the power button (discharge any residual voltage). Reinsert the battery, power the phone on and it should take care of it. If this doesn't get rid of the icon, your service provider is having a glitch in the network notifier for voicemail.

After they reset your voicemail, you will have to set it up again. Pin code, greeting, etc. Hope this helps. It is a frequent problem and this is the only way I know of to resolve it because voicemail is stored on the network, not the phone. The network notifies you when you have one in their system waiting for you.

Please rate if this was helpful.

Posted on Aug 07, 2008

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