When playing rental DVD's the unit will play the FBI warning and previews up to the point where you opt to play the movie, additional sceens etc. Then, nothing. Just blank screen. No all DVD's just hit or miss.
When returned to video store the play fine on their machine?
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Try playing a dvd you own that has no visible scratches. If it plays fine then your rental dvd may be bad. If let the movie store know they should give a free rental. I would use a cleaning dvd to clean your player just in case.
When was the last time you completed a firmware/software update? It sounds as if one needs to be completed. If the firmware is the most current and you have been advised that with it you should be able to view this movie in particular, then it could be the disc. If it is a rental disc it could be warped or missing some information. Lastly it could be the DVD drive itself, which would cost more that a new unit to repair if not in warranty.
Some DVD players use different button's to start the dvd movie from the main menu be sure to try them all mine has a play button but you have to press "enter" to get the dvd to play...the unit displaying "menu" is normal
hope this helps,ben
Today with HD High Definition TV these kind of problems appears because the new dvd players have more video resolution options, so, for playing all variety of dvd, and home done dvs,s (like family movies on dvd) you need set up your resolution video on your DVD player at 480i or 480p option, not higher because some DVD movies (mainly oldies) have lower resolution than newer , for example new movies on HD format have 1080 P resolution, and if you have this option chosen in your DVD player you only can see this kind of videos, on the other hand if you have chosen 480i or 480 p on your dvd player , you can play all dvd formats including home movies made with any movie software, in this way you can play dvd-r and +r movies and of cours you can play HD movies also.So put some dvd where your dvd player works well (you need see the dvd menu in the tv screen), then press stop. Then press setup in your remote control, go to video resolution and choose 480 I or 480p, then press ok AND ENJOY THE MOVIE. Smart techniques
I have an upconverting 1080p extended detail DVD player.
I just started showing squares on the screen as the previews and movie plays but shows FBI warning etc OK.Is the player ready for the "heep"? I just had it cleaned.