Question about RCA DRC8335
Did you ever receive your replacement unit from RCA and did you have to provide a receipt from when you purchased the unit? I cannot find any repair shops to fix it and have owned if for only 6 months. A tape got stuck in the machine which I had to remove and now it will not accept tapes either. I am debating on what I should do.
I did send in our unit. I asked for a different model since others posted that they got replacements only to end up with the same problem again and sometimes again. We got the replacement yesterday and of course it is the very same model. It took two months and two days from the time they received our unit back. You might ask about getting a prepaid shipping label from RCA. I noticed after paying to send ours in that others were send the prepaid label. I requested to be reimbursed for the $26.00 in shipping but didn't get that either. I guess it is up to you about what to do, but I do feel you are due a replacement. They didn't ask for our receipt when I called...... Hope that helps.
Posted on Aug 15, 2008
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Posted on Jan 02, 2017
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"Insert a small pin into the reset hole, wait a few seconds and turn the unit on. This action will reboot the system all should return back to normal working mode. If not then your unit is defective in which you will need to replace the unit. To do so you will need the copy of the original receipt or see if you can get some kind of store receipt where you recently purchased the unit. Why? Is this so important because without the receipt your unit is consider to be out of warranty. The cost to replace the unit will be $25.00 Dollars. You will need to send us a Money order payable to Craig Electronics. With the money order please do provide us with your full name, full address, and contact number. Also include the model number to the unit that you are replacing. Upon receiving all of the stated information we will begin to process your order. "
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