Did you get a replacement unit from the manufacturer
Did you ever receive your replacement unit from RCA and did you have to provide a receipt from when you purchased the unit? I cannot find any repair shops to fix it and have owned if for only 6 months. A tape got stuck in the machine which I had to remove and now it will not accept tapes either. I am debating on what I should do.
Re: Did you get a replacement unit from the manufacturer
I did send in our unit. I asked for a different model since others posted that they got replacements only to end up with the same problem again and sometimes again. We got the replacement yesterday and of course it is the very same model. It took two months and two days from the time they received our unit back. You might ask about getting a prepaid shipping label from RCA. I noticed after paying to send ours in that others were send the prepaid label. I requested to be reimbursed for the $26.00 in shipping but didn't get that either. I guess it is up to you about what to do, but I do feel you are due a replacement. They didn't ask for our receipt when I called...... Hope that helps.
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First thing you will want to do is file a Better Business Bureau complaint. That is ridiculous that you payed by credit card and they don't have it. If you bought it at Circuit City with your credit card, It is saved for at least a year I know that. You also need to call the corporate office at Wal-Mart and let them know about this and how disgruntled you are. That makes me so angry I wish it was me so I could get on the phone and get something done about it. They are just trying to get out of fixing their garbage product. Thats why I stick with sony, hitachi, and panasonic. keep me posted if you need more assistance. Thanks, Lee
They are fobbing you off if they told you to come to Fixya. We are a community of people who just like helping people. We are not Walmart or RCA.
To be fair, you should be able to prove your purchase with them. Who provided the replacement plan? If it was Walmart, then it is their duty to replace or fix your unit. There may be small print that says something to the effect that they will cover replacement up to 12 months and after that, it is down to the manufacturer. Go back and ask to speak to the manager. Tell them you went to Fixya and this was the information you got :>)
contact kenwood , provide copy of receipt....or credit card billing or get a dplicate receipt from store somehow as proof of purchase, along with serial number off the unit, and they should be able to help you out. please post back results
This is the "Answer" Craig Electronics gave us when we submitted the same problem. Obviously, the guy didn't read that we TRIED to reset the damned thing already. It's a piece of junk and so is their tech support:
"Insert a small pin into the reset hole, wait a few seconds and turn the unit on. This action will reboot the system all should return back to normal working mode. If not then your unit is defective in which you will need to replace the unit. To do so you will need the copy of the original receipt or see if you can get some kind of store receipt where you recently purchased the unit. Why? Is this so important because without the receipt your unit is consider to be out of warranty. The cost to replace the unit will be $25.00 Dollars. You will need to send us a Money order payable to Craig Electronics. With the money order please do provide us with your full name, full address, and contact number. Also include the model number to the unit that you are replacing. Upon receiving all of the stated information we will begin to process your order."
This is the response we received after emailing Craig Electronics for help. They obviously did not pay any attention to the list of things we've already tried which included trying many times to reset the stupid thing. It's junk. Get your money back if you can. if not, chalk it up to a lesson learned. We get what we pay for when it comes to electronics.
"Insert a small pin into the reset hole, wait a few seconds and turn the unit on. This action will reboot the system all should return back to normal working mode. If not then your unit is defective in which you will need to replace the unit. To do so you will need the copy of the original receipt or see if you can get some kind of store receipt where you recently purchased the unit. Why? Is this so important because without the receipt your unit is consider to be out of warranty. The cost to replace the unit will be $25.00 Dollars. You will need to send us a Money order payable to Craig Electronics. With the money order please do provide us with your full name, full address, and contact number. Also include the model number to the unit that you are replacing. Upon receiving all of the stated information we will begin to process your order. "
Have you tried changing the port in which the USB wireless receiver is plugged?
Or is the receiver internal to the notebook?
If the receiver is internal, try updating the drivers for your machine by navigating to the manufacturer's support site.
If you plug a wired mouse into the machine what happens? If you get the same result, it may indicate a problem with the USB settings on your machine. I would, again, suggest updating the drivers for your machine.
If that's the case, try plugging another USB device into the machine and see if it works properly.
If none of those options provide results, I recommend you return the mouse for a refund or a replacement, especially if you have the receipt.
Plantronics Support Phone Number: 1-800-544-4660
I called in with a "noise" issue.
Tech support stated if I have purchase date evidence the one year warranty is valid. Send copy of receipt with the unit and a replacement will be provided free. I sent it in with copy of my original receipt. Turn around is 3-5 days after receiving.
I have contacted Venturer Electronics Inc. (which have recently purchased RCA); they are in Toronto, Ontario. They suggested to perform a Manufacturer Reset (as follows); and if it works; system should power up [this means there was a glitch in the software]...(this usually happens when system is plugged into a power bar or surge protector) if not, contact them @ 1-800-721-4007. They honor the manufacturer's (RCA) 1 year warranty... with receipt.
To reset Unit:
Unplug Unit from AC power (other wires can stay connected)
Press the On/Standby button in front of Unit 15 times
Wait 30 minutes
Replug Unit to AC power
Press the On/Standby button to power up unit
Wait couple of minutes for unit to do its thing
**If unit works properly, then ensure not to plug unit into power bar or surge protector, keep plugged into wall.
**If unit will not power up properly, contact them for further instructions.
Hope this is helpful....
My Unit powered up wonderfully and is currenlty working like a charm.