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Samsung warranty does not cover water or physical damage, you need to check if the phone was sent to a Samsung authorized service centre, if it was not then you need to call samsung.2ndly if the handset was assessed by samsung service center , and your adement that it was not water damage then you can contact another samsung service centre. or my all rights you can contact DFT
When most cell phones get wet or aquire moisture the circuit boards on the inside rust as they dry out so if the phone is insured I woudl just suggest replacing it because the rust on the inside will continue to affect the phone even after it is dried out. Depending on who your carrier is you maybe able to have a tech open up the phone and clean the circuit board with some solution. This is not something you should attempt your self because it would void any warrenity remaining on your phone. If you have a warrenity and you phone is not visibly wet and all your indicator on your phone are still negative for water damage (stickers located on or around your battery to show that your phone has water or moisture damage) then just take it in for a replacement but, leave out the part about moisture just tell them the touch screen is not responding
I'm not really sure about the "water mark", is it the liquid damage indicator that you are referring to? it is located at the back of the phone or on the battery, it is a white little square sticker that changes color to pink when the phone got wet.
Looks like you will be replacing your phone with a new one. Water and cell phones don't mix. Go back to you phone company and buy a new one, they have the record on your old phone and they can change it there.
Unfortunately, water is very damaging to a phone, and often voids your warranty for getting it fixed. There's even an indicator in some phones that turns from white to red when it gets wet to tell a manufacturer that the phone has been submerged in water.
Technically, you'll need to buy a new phone, unless your carrier is feeling especially nice in which case they may just give you a new one, or they may give you a new one if you can convince them the water moisture indicator is white and not red ;)