Question about Brother MFC-7820N Laser Printer

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"Change Drum Soon" Message; not change when we changed the drum.

We have three of the same printer, Brother 7820N. One of them is only five months old. One of them gives us the message :Change Drum Soon." We have switched the drum with one from the new machine, and it still is giving us the same message!The drum life indicates 0%. Do I need to reset something in order for it to work properly?

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This message would continue to appear if the drum counter was not reset when you replaced the drum. To reset the drum counter, follow the instructions listed below.


Open the front cover.
Press the Options key on the control panel.
The display will show "REPLACE DRUM - 1.YES 2.NO".
Press 1 to reset the drum count.
Close the front cover.

Posted on Aug 19, 2008

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We've tried 2 new toners in the Brother 7820n and still get the same error...Change Drum Soon. We've turned it off, slid the blue arrow to clean the drum wires, etc....it still won't work...please advise....


Open front cover where drum/toner goes in
Press "Options" key on control panel
LCD will display "Replace Drum 1. Yes 2. No"
Press 1 to reset drum
Close front cover

Nov 09, 2010 | Brother MFC-7820N All-In-One Laser Printer

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My Brother 7820 has paper jam problems. Also, It tells me to change drum soon but it has a brand new drum. Please help.


The brother website has a great troble shooting area. Also if you can not get it fixed using the website the people at brother customer support are very helpful. I am talking from experience.

Oct 25, 2010 | Brother MFC-7820N Laser Printer

1 Answer

Change drum soon


There is an easy reset procedure for this.
1) Open the front cover. 2) Press the Options key on the control panel.
The display will show "REPLACE DRUM - 1.YES 2.NO". 3) Press 1 to reset the drum count. 4) Close the front cover. Good Luck and Thank You for using Fixya.

Jun 03, 2010 | Brother MFC-7820N Laser Printer

1 Answer

How do you reset the toner low LCD message when you change toner cartridge?


I believe you mean, DRUM Reset.

  1. Open the front cover.
  2. Press the Options key on the control panel.
    The display will show "REPLACE DRUM - 1.YES 2.NO".
  3. Press 1 to reset the drum count.
  4. Close the front cover.

Jan 12, 2010 | Brother MFC-7820N Printer

1 Answer

Getting a message saying change belt unit...what's that? is it easy to change? Replaced Drum Unit 6 months ago and I still get message Drum Unit end soon.


The instructions to reset the drum after changing are packed with the new drum, and the belt unit is the transfer belt that also wears out and needs changing periodically. The instructions are packed with that also and not hard to change.

Dec 15, 2009 | Brother HL-4040CN Laser Printer

1 Answer

I have changed the drum and it still says to change drum soon


You need to open the front door and press the options button, or the menu button. It will ask if it's a new drum, tell it yes, shut the door and your good to go...

Oct 13, 2009 | Brother MFC-7820N Printer

1 Answer

"Change drum soon mean" in my 7820n?


drum and cartridge are two different things. The cartridge is attached to the drum. They do need to either be cleaned with rubbing alcohol and cotton swab. You can try to clean out the connections. But many o require replacement.

Jul 02, 2009 | Brother Office Equipment & Supplies

2 Answers

BROTHER MFC 7820N MACHINE PUT IN NEW DRUM, CHANGE DRUM MESSAGE COMES ON. PUT IN NEW TONER, TONER END OF LIFE MESSAGE COMES ON.


To manually reset the counters, do the following:
  • Open front cover, press "option".
  • Answer Yes (by pressing 1) to the question in the display.
  • Your drum counter is now reseted. Press "option" again.
  • This time, press *, 0, 0.
  • Your toner counter is now reseted too.
(If nothing happens when pressing option, try using the back/clear button instead.)

Jun 15, 2009 | Brother DCP-7020 All-In-One Laser Printer

1 Answer

Replace Drum Soon Message


Read your manual. There is a counter that goes off, that can be reset when you change the drum.

With power on and front cover open press set, then select reset drum

Mar 25, 2008 | Brother MFC-7820N Laser Printer

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