I was using my Henry there was a flash and a horrible smell and it sounded like a bag of hammers. I switched it off dismantled it but there is no sign of a burn out although it clearly has burnt out. I ordered a new motor which when it came had the terminals in different places and I am not sure which terminal on the new motor corresponds with which terminal on the motor I removed is a wiring diagram availablel that would help ?
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Hi I will try to guide you though this problem.
When you switch it on do you get air blown out of the vent on the machine housing.if not there may be a blockage.
if you take the hose off, do you have suction on the main body.
if so pipe is blocked.
if no suction then, do you have a bag in it. If so remove the bag and reassemble and try again.
there should also be a sealing ring with a fabric on it between the motor head and the body, is this very dirty or missing.
if none of the above works then I would assume that the fan is adrift on the motor.
i would advise a qualified person investigates further as risk of electric shock if you dismantle the advice.
please let me know how you get on.
I would say it's essential to open Henry up, otherwise (assuming he has indeed got water inside him) you will wait for ever for him to dry. He can be opened very easily - just undo the four recessed screws on the underside of his hat, and the upper part will lift off. Pay attention to the switch (or switches, depending on the model) as that may be more vulnerable to water penetration than the motor. The motor compartment may have water in it, but the motor itself is probably fairly well protected. When you've got it opened and mopped up any visible water, it will help to give it a blow with a hair dryer.
If in doubt, though, get a professional to deal with it. It pays not to mess with electricity if you're unsure!
Hello, I too have a problem with a bad smell coming from my henry hound hoover, but thats probely because i haven't used a hoover bag. I took the cloth filter out,banged all the dust off, then sprayed it with 'RugDoctor' pet stain remover for carpets and upholstery. It still smells a bit, but not half as bad as befor. I have now ordered a reusable,zipable,washable cloth hoover bag especially made for Henry's. It cost £8.80 from ebay with free postage. Hope this helps Nikki.
Hi! Highly unlikely that you need a new motor. Highly likely that you need new carbon brushes. The smell is caused by excessive sparking between the worn brushes and the copper commutator segments. Most carbon brushes (and from memory I suspect this includes Henry's) have a copper wire buried in their last few millimeters, and you really need to change them before that becomes exposed. The longer you run it like this, the more likely you are to damage the commutator, so change them sooner rather than later. When you change the brushes, you can smooth off the commutator with very fine abrasive paper (the objective is to smooth it, not scratch it!), and then blow all the dust away (or **** it away if you have another vac, of course).
Incidentally, you don't say if you are using a paper bag in your Henry. Some people, because the top-hat filter is so good, try to manage without a bag. This is false economy! You should always use a bag.
I hope this helps! I value feedback, so please remember to rate this response.