DC07 THE HEAD DOESN'T FLOAT......IT STAYS IN WHATEVER POSOTION IT STARTS OFF IN

Hi there, it's Jack at Dyson.

The type of belt mechanism will depend on which model of DC07 you own. If you have a DC07 machine without the brush control feature, the user-replaceable belt is located within the cleaner head:
http://www.dyson.co.uk/support/dc07/dc07-standard/maintaining-your-dyson-machine/change-the-belt1/belt-fitting-preparation

However, if your DC07 includes the brush control feature (you should see the Carpet/Hard floor dial on the cleaner head), your machine will use a clutch mechanism with belts engineered to last for the lifetime of the machine in normal use.

If you have a DC07 with brush control and would like some help with it, please contact us directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Hi Kirsty,

I'm sorry to hear you're having difficulty with your DC07.

If the cleaner head doesn't seem to be pivoting freely to maintain contact with the floor, we'd appreciate the opportunity to provide further assistance. If you give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), one of our advisors will be happy to run through some troubleshooting checks over the phone with you to determine the cause of the issue. They may even be able to talk you through through fixing the machine.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your DC07. Your machine's brush control system is designed to make a ratcheting sound to warn you if the brushbar is jammed. The easiest way to check the cleaner head for obstructions is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US

Hopefully this should resolve your issue, but if the sound continues after you've ensured the brushbar is free of threads and hairs, please get in touch with us directly so we can provide further assistance. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

If your DC07 is a model equipped with the brush control feature, the belt should not need replacing. If it doesn't seem to be working correctly, it's probably best if you get in touch with us directly using the details provided below, so we can help you resolve the issue as quickly as possible.

If your DC07 is a model without the brush control feature, you can find out how to replace the belt here:

http://www.dyson.co.uk/support/help.asp?article=18&product=DC07-ORIGIN

You can purchase replacement belts from our online store:

http://www.dyson.co.uk/store/partsDetails.asp?part=ACC-DC0104BELTS&product=DC07-ORIGIN

If you have any further questions, or if you'd like to order the belts via our Helpline, please call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC07 Animal. If it seems to be picking up well from the cleaner head, but not through the hose, it's likely you do have a blockage in the cleaner. Although I note that you've checked the hose itself already, you may find an obstruction elsewhere. The easiest way to make sure you haven't missed anything is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=114&product=DC07-SY-HEPA_US

By locating and clearing the blockage, you should be able to resolve the issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Online Customer Support

Most likely the ratchet mechanism on the switch is faulty.

Switches are available if you search on eBay for a few pounds, and if you've reasonable DIY skills and tools, it's fairly easy to do.

Have a look at http://www.dysonmedic.com/DC07%20Folder/DC07%20Motor%20change.html which has some great info.

It takes a special factory tool to change the belt or the brush head. You will need to send it back the Dyson in Buffalo New York.

It might have broken the belt. Here is a link for the instructions on how to change the belt and a link for the belt you need:

DC07 Belt Changing Instructions

Replacement belts for DC07

the spring might be disattachd because of the fall check inside the cleaner head if you can attach it thank you

you can buy a clip from espares on ebay