Question about Canon FAX-JX200

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I AM TRYING TO SET UP OUTGOING MESSAGE ON MY MACHINE THE PLAYBACK IS OK BUT WHEN I CALL THE MACHINE THE VOICE IS EXTREMELY LOW AND A LOT OF INTERFERENCE

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Are you certain this is a problem with the machine itself? In other words, to ascertain that the JX200 is at fault, have you attempted calling from more than one other telephone, with the same result? If not, I would suggest calling from more than one location/other phone in order to ensure it is not the phone or location from which you call that is at the heart of the matter. Please read this entire post before beginning any particular step.

Should you determine that the machine is at fault, we will first try to solve the issue by adjusting volume controls. Although it is not likely that this is the primary issue, it is most likely the easiest and quickest troubleshooting step. The reason I say this is likely not the primary issue is that you have indicated that the message playback is OK, which I take to mean that the volume is acceptable and there is no detectable interference.

To change the volume of the handset (used to record the message), follow the following steps.
1. Press [Menu].
2. Use arrows to select <DATA REGISTRATION>, then press [Start/Copy].
3. If the LCD does not display <USER SETTINGS>, use the arrows to select <USER SETTINGS>, then press [Start/Copy].
4. Use arrows to select <VOLUME CONTROL>, then press [Start/Copy].
5. Use arrows to select <CALLING VOLUME>, then press [Start/Copy].
6. Use arrows to change the volume to the highest setting possible, then press [Start/Copy].
7. Press [Stop].
Setting ends and the fax returns to standby mode. Now, if you would like to try to change all of the various volume controls to maximum levels (as a "fail-safe"), change the other options under Volume Control as well as the Calling Volume. This should not be necessary, however. Record your greeting again, being very cautious with the placement of the handset while speaking, and ensuring that your environment is otherwise quiet to reduce any possible environmental interference. You can further ensure that there is no interference from other electronic devices by either relocating or turning off any other electronics within 10 feet of the machine. Leave the volume controls in place as when you record while you call the machine to check the quality of the message. If the message quality is acceptable, you may return the volume settings to their original positions and try again to ensure that these have not affected the quality.

If the adjustment of volume settings makes no difference, and you have verified that quality is an issue regardless of what telephone and location you call from, then most likely either the connections or the telephone line itself represent the root cause. By connections, I refer to the actual connectors as well as the lines used to connect the machine to the telephone outlet. You might choose to check the connections by conducting a regular telephone call on the machine, and verifying the quality of reception on both ends. If there is an issue with either side (but especially the nonfax side) of the call, you should try switching out connectors/lines to be sure that these are not problematic. Obviously this takes time, and extra parts as well. [This assumes that you have verified the integrity of all connections before starting any of these steps.] However, if you are able to isolate the cause and replace the offending part, it will save a call for line service.

Particularly with voice lines, it is easy for there to be line quality issues when data signals (fax or computer) become involved. This is primarily because data requires a much more constant line quality and is not as tolerant of interference as voice communication. The telephone company, or alternative company responsible for your telephone lines, can check the line for potential interference or other issues. They can also normally perform a service known as "line conditioning" which basically upgrades the line signal quality, cleans the signal of any interference, and often even increases the speed of signal transmission.

After going through all these steps, it is still possible that there is an issue with the machine that will require service or replacement. If the machine was recently purchased, you may wish to return it, or alternatively, if it is under warranty, to obtain warranty service. As it sounds like you recently obtained the machine, hopefully you can get any faulty equipment replaced or serviced without charge, as may be needed.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Posted on Aug 16, 2008

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Hi,

I had the same problem using my Brother MFC 8460N fax on the same line as my regular telephone, which has an answering machine.

There was nothing wrong with my equipment. It was a set-up issue. I solved it as follows, and maybe this will be helpful to you:

Here's what I did, step by step:

1. Put your MFC and your telephone near each other, and within reach of a phone wall jack.

2. Go to the fax machine. Take the telephone line with the clip on the end of it that comes out of the fax machine. Put that into the telephone wall jack.

3. Go to the answering machine. Take its telephone line with the clip on the end of it and put that into the BACK OF THE FAX MACHINE. The port on the back of my fax machine says something like EXT TAD which means external telephone answering device.


4. Go back to the fax machine. You'll now need to play around with the menu options for the fax. My Brother MFC shows this stuff in a little screen on the front. Try and find the Fax Setup options. Next, try and find the Fax Receive options. If you do, select something like External TAD fax receive mode. Do not give up, you're almost done.


5. Next, set ring numbers on both devices, the fax machine and the answering machine. I set both devices' ring numbers to 4. I don't know if these are the optimal settings, or what happens if you set them at different ring numbers. I only know that a "4 and 4" setting works for me, and am not inclined to mess with it.

6. Final detail: the setup should be transparent to a voice caller. Someone who is sending a fax, though, might be a little confused IF, like me, they lean over to listen to their fax machine dial and screech, just to be sure it's working. Such a person may faintly hear my outgoing answering machine message before they heard my fax machine's screech kick in. They might think that they had a wrong number, cancel the fax, try again, call me with questions, etc., etc. So I changed my outgoing message to something like: 'You have reached xxx xxx xxxx. To leave a voice msg, please wait for the tone. To send a fax, please continue the transmission and it will be printed. Thank you!'

That's it. Hope this was helpful.

Best,

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Check out my listings on http://stores.ebay.com/WILBERE

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I have the same machine, and as far as I know, you need an answering machine to effectively do that. Voice mail doesn't work well, according to the manual.

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