Are you certain this is a problem with the machine itself? In other words, to ascertain that the JX200 is at fault, have you attempted calling from more than one other telephone, with the same result? If not, I would suggest calling from more than one location/other phone in order to ensure it is not the phone or location from which you call that is at the heart of the matter. Please read this entire post before beginning any particular step.
Should you determine that the machine is at fault, we will first try to solve the issue by adjusting volume controls. Although it is not likely that this is the primary issue, it is most likely the easiest and quickest troubleshooting step. The reason I say this is likely not the primary issue is that you have indicated that the message playback is OK, which I take to mean that the volume is acceptable and there is no detectable interference.
To change the volume of the handset (used to record the message), follow the following steps.
1. Press [Menu].
2. Use arrows to select <DATA REGISTRATION>, then press [Start/Copy].
3. If the LCD does not display <USER SETTINGS>, use the arrows to select <USER SETTINGS>, then press [Start/Copy].
4. Use arrows to select <VOLUME CONTROL>, then press [Start/Copy].
5. Use arrows to select <CALLING VOLUME>, then press [Start/Copy].
6. Use arrows to change the volume to the highest setting possible, then press [Start/Copy].
7. Press [Stop].
Setting ends and the fax returns to standby mode. Now, if you would like to try to change all of the various volume controls to maximum levels (as a "fail-safe"), change the other options under Volume Control as well as the Calling Volume. This should not be necessary, however. Record your greeting again, being very cautious with the placement of the handset while speaking, and ensuring that your environment is otherwise quiet to reduce any possible environmental interference. You can further ensure that there is no interference from other electronic devices by either relocating or turning off any other electronics within 10 feet of the machine. Leave the volume controls in place as when you record while you call the machine to check the quality of the message. If the message quality is acceptable, you may return the volume settings to their original positions and try again to ensure that these have not affected the quality.
If the adjustment of volume settings makes no difference, and you have verified that quality is an issue regardless of what telephone and location you call from, then most likely either the connections or the telephone line itself represent the root cause. By connections, I refer to the actual connectors as well as the lines used to connect the machine to the telephone outlet. You might choose to check the connections by conducting a regular telephone call on the machine, and verifying the quality of reception on both ends. If there is an issue with either side (but especially the nonfax side) of the call, you should try switching out connectors/lines to be sure that these are not problematic. Obviously this takes time, and extra parts as well. [This assumes that you have verified the integrity of all connections before starting any of these steps.] However, if you are able to isolate the cause and replace the offending part, it will save a call for line service.
Particularly with voice lines, it is easy for there to be line quality issues when data signals (fax or computer) become involved. This is primarily because data requires a much more constant line quality and is not as tolerant of interference as voice communication. The telephone company, or alternative company responsible for your telephone lines, can check the line for potential interference or other issues. They can also normally perform a service known as "line conditioning" which basically upgrades the line signal quality, cleans the signal of any interference, and often even increases the speed of signal transmission.
After going through all these steps, it is still possible that there is an issue with the machine that will require service or replacement. If the machine was recently purchased, you may wish to return it, or alternatively, if it is under warranty, to obtain warranty service. As it sounds like you recently obtained the machine, hopefully you can get any faulty equipment replaced or serviced without charge, as may be needed.
If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!
REMOTE ACCESS
This section explains the remote access process for use with any touchtone
phone.
1. Dial the phone number for the answering machine.
2. After the answering system answers, press any numbered key on the
touch-tone pad to bypass the outgoing announcement, or wait until
the announcement finishes.
3. Enter the security code after you hear the tone.
4. Follow the voice menu to use the answering machine's remote functions.
The remote feature enables you to perform the following functions:
To Press this button
Review message 1
Play back messages 2
Stop message play back 2
Erase message 0
(during message playback)
Skip message 3
Turn off/on answerer 4
Review voice menu options 7
No valid dialing tones for 15 seconds will hang up the telephone line.
You can get the manual on the link below if you need page 31.
http://www.home-electronics.net/USER-GUIDES/26976_DOM_ES_CL_IB.pdf
Good luck
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