Question about HP Color LaserJet 2600n Printer

1 Answer

Strange printing issue.., need assistance ASAP!!

Currently working in Iraq and one of my clients HP 2600n will not print. The printer was connect by way of server and this problem happen once before, so it was reconnected by way of IP. Everyone else can print to this printer w/no problem. Once you send a test page to it, it's indicated on the printer by the green light and msg: Document printing...... However, it never cycles through the print process and gives no reaction at all. I've had the client reboot both the printer and the computer. I ping the IP of the printer w/the computer and got a 100%.
Please advise at this point. Not sure if there's a setting on the printer or what.
Thanks in advance,

Clueless!!
jrd

Posted by on

  • Irbil Tech Aug 07, 2008

    Thks "checkitright" for your assistance. After further troubleshooting, it appears the cat-5 connection was faulty. After reconnecting it, I did a test print page and whaaa laaaa, it produce the info on paper. Once again, thk you for your speedy reply and attention to this.
    Irbil Tech


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  • 1,346 Answers

When it receives the test page and doesn't react
1-does it go back to ready?
2-do you have to physically hit ther green button?

If everyone else can print ok then it can't be the printer !!!!
and you can ping it with no problem,
1-are you sure it is set correctly go to the properties setting under device settings is everything ok.
2-I suspect his driver is bad, try to reinstall.\
3-you can try to do a cold reset, although I don't think it will do anything since it's mainly one user problem.

Posted on Aug 07, 2008

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