Im not entirely sure but it would be best to phone them up and have them take it away and fix it and bring it back in 10 days, if you cant wait or have no warranty, take it apart while referring to guides on youtube etc.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I can bet you that your xbox 360 is vertical? am I right? If no then my disk holder gets jammed a lot, so i would get 2 small flat head screwdrivers and pry it open. So put your xbox 360 horizontal. This would also fix the problem. If your son still has the language screwed up u have to learn some spanish or watever it is to figure out how to put it back. It would be on profile settings.
Most likely the Xbox was moved while the disc was spinning. The disc drive does not "lock" a disc in place, so any movement will cause the disc to move out of alignment and scratch the disc. Sadly, Microsoft will not fix the faulty drives.
if the ring is on the outside edge of the Game disc, the console was moved during operation. the disc tips and hits the disc tray on the outside edge, you should see a scuff on the tray as well.
you can buy a disc cleaner that can remove the scuff from the disc, you will need the type that actually removes a layer from the disc or you can take it to a video store and have them clean or resurface the disc.
if you have your xbox standing up then you want to lay it down, i had this problem if you move your xbox when there is a disk in it, it will make a sound and scratch the disk. the best thing to do is to lay it down on a surface such as a table not the floor, if it still scratches your disks go into the place you got the game from and say your xbox scratched t and wont work anymore, they should give you a new game. if you tried this and it still does it then the best thing to do is to ring up microsoft for repair.
A common problem that XBOX owners are reporting is if the console is moved during play, a whirring noise is heard and then when the disc is removed, very visible laser burn rings are found on the disc.
Laser burn, looks like complete or partial circular scratches around your disc, also known as “ring of death marks”. This occurs to discs when the games console has been moved whilst playing, from an upright to a horizontal position or vice versa or simply knocked against or the wires may have been just tripped upon. Discs are then impaired by a ring of laser burn, which is a circular scratch into the disc. Some home remedies may help with very light scratches on some discs but a professional disc repair service is usually required to repair any scratches or laser burn on discs. XBOX laser burn discs can be fixed!!!
For further help on XBOX & XBOX 360 disc repairs, visit:
Check the “More Info” & “FAQ” Sections for further details on game disc repairs and related matters.
If this laser burn scenario is consistently happening to your game discs especially if the console has not been moved or bumped against while the discs is in play, the games console itself may require repair. Check your garauntee and contact Microsoft for assessment and guidelines.
i cant see any real serious damage being caused by inserting 2 discs, however we are talking about the xbox 360 here and the disc drives have had many problems amungst all xbox versions.
Regardless of your warrenty the xbox repair center should fix your xbox free of charge for you providing you dont tell them that your son may of caused the problem. because whether he did or not, they will assume he did.
It could just be a coincidence this happened when the 2 discs were inserted or it could of actually caused the problem.
if you really want to try and fix this yourself, check the dvd drive and make sure that the spindles center and the top disc latching part are correctly alligned.
the top part should be loose and will move freely, the main lower spindle near the laser should not spin so freely and if you spin it you shoul dbe able to feel if it is firmly attached to the motor or not.
If you move the console while the disk inside is running it will scratch the disk(it just happened to me) I used automotive cleaner wax and polished it from inside to out and then outside to in(not in circles) and it started working again, try it:)