Question about Microsoft Xbox 360 Console

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Disc is stuck

My son moved his xbox while it was on and now the disk will not come out and there is no picture what do I do.

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  • Nbrinson33 Aug 07, 2008

    Thank you, I think I will just send it in and have them fix it.

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1 Answer

Im not entirely sure but it would be best to phone them up and have them take it away and fix it and bring it back in 10 days, if you cant wait or have no warranty, take it apart while referring to guides on youtube etc.

Posted on Aug 07, 2008

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6ya6ya

6ya staff

  • 2 Answers

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Posted on Jan 02, 2017

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1. you move, shake or touch xbox while running or disk is iin. solution: STOP!!!
2. The disk reader is to close to the disk. Solution: Open up xbox,. find disk reader, take picture. Show to people at game-stop, they'll tell u what to do.
3. Xbox is broken or faulty Solution: Get your money back and buy a new one or don't and keep buying games when the old 1 gets scratched

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Hi,

i cant see any real serious damage being caused by inserting 2 discs, however we are talking about the xbox 360 here and the disc drives have had many problems amungst all xbox versions.

Regardless of your warrenty the xbox repair center should fix your xbox free of charge for you providing you dont tell them that your son may of caused the problem. because whether he did or not, they will assume he did.

It could just be a coincidence this happened when the 2 discs were inserted or it could of actually caused the problem.

if you really want to try and fix this yourself, check the dvd drive and make sure that the spindles center and the top disc latching part are correctly alligned.

the top part should be loose and will move freely, the main lower spindle near the laser should not spin so freely and if you spin it you shoul dbe able to feel if it is firmly attached to the motor or not.

Hope This Helps

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1 Answer

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When your son knocked the console over, he may have broke a component connecting to the disk drive, especially if the console was on.

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Dont worry. All this is, is your son must of tipped over his Xbox 360 console or he moved it, while it was on. In the Xbox 360 there is a default in which the thing that holds the cd and reads it is lose and falls onto the cd and scratches the disk, thats why it is a perfect circle. It happend to me the first day i got the Xbox 360. And also keep the Xbox laid down, it keeps it safer from tipping over and prevents it from scratching it again.
Go to the store you bought the game from and you should be able to get a new one. My store gave me ea skate back. Show them your receipt.
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