Hi, i think you have a software problem.
Try to download and renew software from here:
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=29790&locale=en_US&taskId=135&prodSeriesId=29789&prodTypeId=18972
Remember to select your operating system.
The x86 is 32 bit, and the x64, is 64 bit system.
Uninstall the old driver before installing the new one.
Try also to erase old print jobs.
Hope this will help you.
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