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Posted on Aug 07, 2008
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Brother MFC 7420,SAYS DUST ON DRUM,TRIED TO CLEAN BUT NO JOY

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  • swolfe66 Oct 13, 2008

    I have the message, Dust on drum, remove and clean carona wire. I have cleaned the drum very carefully with a soft lint free cloth used for cleaning optical lenses, genbtly cleaned the corona wire using a non-flammable cleaner, and still I get the same message. I have a total of three drums and two of the three, when installed gives me the Dust on drum message.

  • Anonymous Nov 22, 2008

    Millions of times of the same problem...But I found that even though I just took the whole drum unit out of the printer, did nothing, and then put it back into the printer, it worked again. Even though it would happen after printing, like 10 pages.

  • jswank1 May 11, 2010

    I have the same probelm. What all needs cleaned when getting this message?

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  • Posted on Feb 14, 2010
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If you have cleaned the corona wire & still get the message it's probably dust around the sensor.

Take the drum out of the printer, remove the toner, put the drum itself immediately into a black bin bag (drums are sensitive to light and should not be exposed for more than a few moments at a time) then get a compressed air pump (the small electric DIY ones you can buy for your car tyres are ideal) and using the most suitable attachment (i.e. the one to blow up footballs or airbeds), keeping the drum in the opened bin bag (to catch the dust and minimise the light, blow all around the corona wire area, particularly at both ends where the contacts are and while you are at it you can blow the rest of the drum to remove excess dust etc.

That should cure your problem but if not, get a large hammer and have a bit of fun then go out and buy a new printer - the heatache isn't worth it !!

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  • Posted on Jan 15, 2009
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Dust on drum is an issue with the corona wire. Use the blue tab on top of the drum unit. Slide it back and forth 10+ times and this should correct your issue.

Good luck!

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How do i fix a brother mfc-7420. when it says toners life has ended. we have tried to put new toner and drum in it. with no help. we need to clear the message

check the paperwork that came with the drum unit. Usually there is a sequence you need to follow to clear the drum message such as starting the printer with the front door open. These instructions are shipped with a new drum when you buy an orignal brother drum. If you puchased a refurbished or 3rd party drum you need to talk to your vendor as they should supply these instructions.
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Brother MFC-7420; "Take Drum out; Slide blue tab..."

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My Brother MFC-7420 Printer always prints black lines and splotches down the left side of my paper. This happens whether I'm scanning or printing from my PC. When I looked at my drum, it appears a

If you are seeing vertical streaks/black lines your primary corona wire is dirty and or the fax scanner may be dirty.
1)To clean the corona wire you take the drum unit and toner cartridge and place it on disposable paper to avoid spilling.
2) Clean the primary corona wire inside the drum unit by sliding the blue tab from right to left several times.
3) Return the blue tab and snap it into the home position.
4) Reinstall the drum unit and toner cartridge.
5) Close the front cover.
Caution: if you do not return the blue tab to the home position it may repeat the black lines.
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My drum is dusty. How do I get the dust off?I have an brother mfc 7420

Dust on drum is an issue with the corona wire. Use the blue tab on top of the drum unit. Slide it back and forth 10+ times and this should correct your issue.
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I am getting a light duplication on my copies half

The duplication problem can be either the drum or the fuser. Most likely your drum needs to be replaced. If you can measure the distance between the first print and its duplicate I might be able to help more.

thanks adi
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My MFC-7420 jams paper after each copy what is the problem.

First you need to clean up the drum and inside the printer.
after that if still jamming paper.
you better check all the rollers and check the drum unit.
if possible, please chang the drum and that should be working fine.
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