AVN5500 - Display stuck at "Updating" when using Sirius.
When I play sirius radio, the display is stuck with the message "updating" in the center of the screen and I can't do anything with it. I can't change the channels using the touch screen (I'd have to use channel up and down), I can't show the title of the song being played, etc.
When I first start the car, there is no problem with the display, however, after I go into reverse, or if I were to show the title, then the "updating" message will show. Any idea what's going on here? This message has been there for the past week, so I don't think it's really updating anything from Sirius.
Re: AVN5500 - Display stuck at "Updating" when using...
Yes it is the sirius unit I was told to drop all power while system is on disconect the battery while ignition is on then turn back on and wait ten min for update to complete if that does not work call sirius to have them send the update mabe they can tell you when its complete hope this helps..
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Did it ever work? Sounds like you have an interface problem. Make sure the radio is connected to a Sirius XM satellite. If your device is not connected to a satellite, your device will display an error message such as "Searching for Signal."
Shows "updating". Never completes. Pulled power plug and retried. No help. Displays channel 0 until antenna is pluged in then updating. Displays "antenna failure" if antenna is unpluged during "updating".
Hi sasutton, SIRIUS-Ready radios are usually identified by the SIRIUS dog symbol appearing somewhere on the radio itself. A SIRIUS-Ready radio is a radio that may require the purchase of a SIRIUS tuner in order to be activated. Every 90 minutes if you do not interact with the player, player display a notice and play a small audible alert to ask if you're still listening to the player. If you're not, the player will shut down after five minutes of the message being up there. If you are there, all you have to do is click the button and you can continue listening. Sirius player do this so that we're not streaming to computers that have no listeners, to maintain optimum performance for active listeners. You are probably not sitting at your computer when this message pops open which is why you get interrupted. Good luck! And Thanks.
I would try a different antenna first, then exchange radio if that doesn't work. You will have to 'update' the radio for about 30 minutes after you first activate it, but after 30 minutes it should be fine. Try the activation channel (channel 1) - call Sirius for a 'refresh'. After 30 minutes, your undate should be done. Turn the radio off with the pushbutton on the radio. Turn it back on - should be no more updating. If so, then there is a problem.
You need the firmware upgrade from the Sirius website:
Bug Fixes · Reduced incidence of “acquiring signal” and “antenna not detected” messages while the radio is installed in the Stiletto Vehicle dock (SLV2) · Improved audio quality and distortion reduction · Reduced incidence of long block recording and Radio Replay corruption How to Get this Release Updating over WiFi: Subscribers may update Stiletto 2 over WiFi by following these steps: 1. Power cycle the Stiletto 2 by holding the power/lock switch down for 5 seconds and releasing. 2. Turn on the Stiletto 2 and press the HOME button 3. Use the MEDIA DIAL to scroll to Internet Radio 4. Press the SELECT button to connect to Internet Radio 5. Tune to your favorite station and let it play for several hours. 6. Follow prompts on screen to complete the update, then power cycle your radio to apply the updates. 7. Next go to HomeSettingsDeviceDevice info, if the baseband version is already 00.14.94 you are done. If not, continue to the next step. 8. Reconnect to Internet Radio and listen for at least 15 minutes. 9. Disconnect, and tune to Satellite Radio. Updating Sirius will be displayed for approximately 5 minutes. 10. Once the message clears, your update should be complete. Go to the Device Info screen to verify the update has been successful. Updating using My Sirius Studio™: Customers without WiFi access may update using My Sirius Studio™ running on a PC with an active internet connection: 1. Launch My Sirius Studio™ on your computer. Be sure you are running the latest version of My Sirius Studio, currently version 1.5.1. 2. Power cycle the Stiletto 2 by holding the power/lock switch down for 5 seconds and releasing. 3. Turn on the Stiletto 2 and connect it to your computer using the USB cable supplied with your device 4. In My Sirius Studio, click on the gear icon next to the device or go to File Device Settings Check for Software Update. 5. Follow the instructions that appear in My Sirius Studio™ to complete the update. Please Note: During the update, your media library must be re-built. If you have a large amount of content stored or a microSD™ card installed, the process can last for as long as 10 minutes. During this time the message “updating media library” or may be displayed. 6. After disconnecting from your PC it will be necessary to power cycle your Stiletto and connect to Satellite Radio to refresh your channel list. For additional questions regarding your Stiletto 2 or the SIRIUS service, please refer to the product manuals. You can also reach the dedicated Stiletto Technical Support Team at 1-800-869-5364 from 10 AM to 10 PM Eastern Time Monday through Saturday, or by email at email@example.com.
I am having the same issue with my Eclipse radio with Sirius. I called my installer - Al & Ed's - this was the first that they have heard of this. This suggested that the unit be powered down - disconnected and reconnect the power - but warned me that all of the presets would be lost.
I am going to take it in and have them do that. I will re-post re the outcome.
My DX445 does the same thing. Here's my method for fixing it, it should work for any similar Clarion receiver:
1. If possible, make sure the radio is turned off when disconnecting the battery. If the radio turns itself on when the vehicle is restarted (for example after jump starting or battery disconnect for a few seconds only), turn the radio off.
2. Disconnect the battery by removing the negative battery cable from the battery. Leave it disconnected.
NOTE: Car batteries can be dangerous things. If you're unsure how to do this safely, get an experiences mechanic to help you.
3. Reset the radio. On my radio this is done by removing the faceplated, and pressing a tiny button for 30 seconds. Your radio may be different.
4. After waiting at least 20 minutes, reconnect the battery.
5. My radio displayes 'System Check -- Press Power'. After pressing the power button, the display reverts to the clock.
6. Turn on the radio. It should work fine on the broadcast bands.
7. Select 'Sirius'. The radio should display 'Updating'. Don't touch anything until the radio finishes its update phase. When it's done, it should tune to Sirius channel 1 and play as normal.
8. This should restore normal tuning. reset your presets and preferences.
What seems to happen is that the radio gets stuck in a 'Category Select' condition, but not all the categories will load, and manual tuning will not allow, say, Radio Classics to play when the radio is stuck in Pop mode.
On occasion (maybe 1 time out of 10), the radio hangs while doing the 'updating' in Sirius mode. If this happens, just shut off the radio and start over. I've never had to do the brute force reset more than twice since I stumbled on this method.