Question about HP LaserJet 3055 All-In-One Printer

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Fatal Error Please help!! in resolve a problem I have encountered trying to install software for my new HP 3055 all in one. I keep getting the following: Fatal Error Error Situation code: 10848640 Now Launching=X:\hpzmsi01.exe -m dot4msi -1 XXX -f X:\DIVins??.DAT Error code is 2753 X:hpzbdi32.msi failed with return code 1603 msiinstall()failed with code 1603 Exit code= 1603 I use windows XP OS I have tried with given instruction / steps based on below fixya link, even getting same issue. I hope, the Situation code might make some sense. http://www.fixya.com/support/t288951-fatal_error_installing_hp_3055_all_in

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I have the same problem with the All In One L7680. Junk it and buy something else

Posted on Oct 04, 2008

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There's an entire thread on the HP site - and after i spent one night and an escalation with the support people in India, I got so fed up that I moved back from XP SP3 to XP SP2, and then it worked again.

Regards

Posted on Aug 20, 2008

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Remove the old software first

go to www.hp.com for fresh drivers(get the larger one)

install

try it again

http://tinyurl.com/6qcpgy

Posted on Aug 18, 2008

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Scanner software can not install


hey edmrb. Sorry to hear your having trouble. Try working through this document to see if it helps resolve the issue.
A 'Fatal Error' (MSI error) Displays on the Computer During HP Software Installation in Windows
Let me know if this helps resolve the issue. If not post back with any new information and we can go from there,

Mar 07, 2014 | HP LaserJet M4345 MultiFunction Printer

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Error 2753 HP3050


If it is related to the infamous Fatal Error, MSI.dot4msi, code 2753 of HP installations, then it is not a compatibility issue, but an installation problem.
The HP un-install does not clean its previous installations well, causing some of the dll-s to be locked by Windows, thus disabling install of the new software.
What you need to do is manually delete any trace for HP previous installs from your PC.
Search for HPz*.*, HPw*.*, HPq*.* files, and delete them. Those files that you cannot delete - rename them and delete in safe mode.
Also, search the registry for any HPAIO entries - delete all of them.
Then, reset your PC, and install the new software.

It worked for me (and this is the only thing that worked...)

Good luck

Jun 09, 2009 | HP LaserJet 3055 All-In-One Printer

1 Answer

Install Failed - GetDatFilename() Returned False HP Laserjet 3055


Hello,
You can find & download the need drivers /program here;

http://h10061.www1.hp.com/ccsearch/search?pname=LaserJet+3055&opname=HP+Photosmart+C4180+All-in-One+Printer&qry=driver&submit.x=10&submit.y=9&method=prodFinder&enc=UTF-8&ctry=us&lang=en&dlc=en&sni=1141647&search=0

Good Luck!
Rich Lilja

Dec 03, 2008 | HP LaserJet 3055 All-In-One Printer

2 Answers

Fatal error installing HP 3055 all in one


Try download he right software for your OS from HP.com, typically software issue. Be sure to choose the right language for your full software solution, get fatal error when trying to install software with wrong language support.

Aug 02, 2008 | HP LaserJet 3050 All-In-One Printer

1 Answer

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» HP Scanjet Scanners Supported and not Supported in Microsoft(R) Windows XP s.gif » Resolving 'Missing MSIEXEC.EXE File is Linked to Missing Export: MSI.DLL.222' Error Message During Installation of the HP Director Software s.gif » Resolving 'Scanner not supported' or 'Unsupported operating system' Error Messages s.gif » Resolving Image Zone Install Error 1402, 1406, 1714, 1904, 1935, 2203, or Unknown Error s.gif » Error 'The System Cannot Find the File Specified' While Attempting to Install the HP Photo & Imaging Software in Windows 98, 98se, or Me s.gif » 'Cannot Install This Hardware - The Required Section Was Not Found in the INF' Error Message in Windows XP s.gif » 'Error Install Failure' Message for the hpznfx01.exe Software Module Displays on the Computer When Installing HP Image Zone s.gif » The message 'Fatal error during installation' or 'Error Install Failure' Occurs When Installing HP Image Zone s.gif » A 'Fatal Error' or 'Error_Install_Failure' Error Message Displays on the Computer When Installing the Image Zone Software s.gif » The Error Message 'Error_Install_Failure' or 'Fatal Error' Occurs when Installing Image Zone Software s.gif s.gif
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Jun 13, 2008 | HP 4570C Flatbed Scanner

14 Answers

Fatal error installing HP 3055 all in one


OK, here is my debugged/tested solution.

I know your error refers to a different installer MSI file (CIOUM32.msi) but the installation component in your log file (ipm12.A4B24390_80AD_4BAF_B8FD_C670FE0DB586) is identical to the one that was giving me trouble as well (i.e. points to the same service/file). So it is definitely worth a shot to try this solution out as it will only take a few minutes.

My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


BACKGROUND:

Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see http://msdn.microsoft.com/en-us/library/aa368542(VS.85).aspx. This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (http://support.microsoft.com/kb/223300).

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article

CAUSE:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

SOLUTION:

Steps:

1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.


Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

Dec 08, 2007 | HP LaserJet 3055 All-In-One Printer

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