Question about Kodak EASYSHARE 5100 All-In-One Printer

1 Answer

Black Ink not printing

My black ink will not print at all. I have ran the cleaner several times. Have replaced the cartridge 3 times ( with a new one), still nothing. I am using alot of colred ink due to not having the black, must convert everything to color...I recieved a message from Kodak to remove the printhead and reinstall, I can't get it out, and can find no instructions on how to remove it. Can you help!!!!!!!!!!!! Getting frustrated the printer has been replaced once all ready.
I love the print quality when it works........Searching for answers or a new printer.
Thanks,Vicky

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  • becker_lyrae Aug 08, 2008

    Similar issue with my 5300 in that I cannot get a text document to print, whether in color or in black. Calibration, printhead cleaning, and removing/reinstalling the cartridge have failed to correct the problem. Moreover, each time I attempt to print (in black, hoping each outcome will be different), the dialogue box illustrates that my (black) ink level has reduced by a considerable amount, so that even though no ink's been spilled after a dozen printing attempts, I am now being prompted to replace the cartridge!



    That's a problem. But the other problem is that I'm not assured that a new cartridge will correct it, at least not the first new cartridge. I had a similar issue with printing a couple of weeks ago but it was due to the color cartridge. The color needed replacing, but I simply wanted to print a text document in black, yet the printer indicated it would not print in black until I replaced the color cartridge. When I finally gave in and replaced the color cartridge with a new one, it still refused to print, and continued to prompt me to replace the color cartridge. When I installed a second brand new color cartridge, it inexplicably started to print as usual. Until now.



    Keep in mind, that's more than twice the cost in ink that Kodak promised I'd use, at twice the cost, and even more than that when you factor in the fact that I got NO prints out of the first color cartridge I replaced! (It's still sitting here, brand new, but now opened. What am I supposed to do with it?)



    I want to know a couple of things:



    1. Where's Kodak tech support (offered by Kodak Co.)?! I don't have all day to peruse all the hits in a search--a Kodak Co. site should appear on the first or second page. Barring that, I would expect to find a toll-free number to call somewhere in the program or in the manual, but have found none.



    2. What's Kodak Co. up to? Is this a built-in glich to make money on ink? After all, I'm apparently not the only one with this problem. I smell Class-Action!!



  • kungpow Aug 10, 2008

    Having the same problem -- Did all the calibration and print head cleaning to no avail - - called Kodak as suggested -- after about five minutes of retrying everything I had just done, they got me to read out the serial # on the print head and then said that they would be sending out a new print head and inks (5-7 business days in Canada) Glad I read this - Thanks

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Call this number. I had the same problem, and Kodak is replacing my print head FREE of charge. As the printers in the 5000 series are still under warranty. 1 800 421 6699

(To remove your print head: first remove the color ink cartridge. there is a button of sorts under a small ledge just above the picture of the finger used for installation. Press FIRMLY here, up towards the ceiling. The print head will come out. To reinstall, just put back in and press again firmly on the pic of the finger till it snaps.)

If you get the same quality of print, you need a new head.

Posted on Aug 10, 2008

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