My fax keeps saying there is a paper jam and there is nothing in there. How can I get the machine to reset?

If it says it is printing and no paper is being fed, and you are not getting any paper jam indicators, thats not good.
To get this reset you may have to do a RAM CLEAR. This will mean all documents in memory and all programming in the machine( date, time, quick dial numbers etc, etc) will all be lost, and will have to be re-entered.
If you want to try the RAM CLEAR do the following....
Press Program, *, 3.....display should say All RAM Clear ( enter/cancel).....to perform the Ram Clear press ENTER
To finish without doing the Ram clear press CANCEL.

Hello there this may work for you, it has worked for many here I given this advice so gave it a try it could work for you. Generally when this happens, something has fallen into the printer, or a piece of paper has been jammed in there.

First step, remove the ink cartridge, and turn the printer upside down and gently shake it, see if anything comes out.

If nothing goes, or you can't hear anything rattling around, get a piece of cardstock paper (60lb or heavier) and gently push this through the printer, to see if it will help push out what might be stuck in there.
And gave the rode that the ink slides on a good clean and maybe a bit oil on cloth and wipe the rod with it.

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks

http://www.brother-usa.com/Manuals/Default.aspx?WT.cg_n=Support&WT.cg_s=Manuals
This is a link to setup guide and user manual. Hope this helps.

look on the bottom of your drum unit. there is a sensor opening that might have a tiny piece of paper in it, not allowing the sensor flag to reset. if thats not it, closely inspect behind rear door.

hth,
razors

i need the install utilities cd to program my mfc-240 machine

Hi. Open the document control panel and look in with a flashlight and see if the jam switch is stuck. also look for a small piece of paper that might be stuck in there. The jam is in where you put documents in to fax out. Lawrence

It is probably jammed in the back door of the fax. Check that and see if you find anything.

I get a Jammed paper message on the read out, I have cleaned out all the paper and pressed stop/cancel button but it still keeps saying that there is a paper jammed in it.

After what operation does the machine report the jam. If it is trying to print something and the paper doesn't pull, then it will report a paper jam, even though the paper didn't move. If this is the case then the paper feed tire behind the toner is dirty. Cleaned with rag and rubbing alcohol.

If it is not resetting then either there is still something on a sensor or you did something to a sensor by accident.

here is the manual

http://www.retrevo.com/s/brother+2820+fax++manual