Question about Brother MFC 240C All-In-One InkJet Printer

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Paper jam, and I don't see any piece of paper inside, but the priner show me an error, PAPER JAM all the time. the printer is a brother MFC-240c thanks

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  • t20384cub Aug 08, 2008

    ok, but I don't see any piece of paper, How can I cleanthe rear roller?, I need to dismantled the rear roller form the printer?



    thanks so much

    TOMAS

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3 Answers

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I had the same problem.  I had removed all the visible paper and when it came back on made some awful noises and flashed "paper jam".
I even moved the roller forward and backward (after having uplugged the device.  I did this repeatedly and the "paper jam" alert continued (along with the awful noise).
As a last resort I thought I would just take it apart and hope to get it back together but figured it was a sensor or something along that line if I could not find any paper anywhere 

with the machine unplugged (it would not shut down), I opened the lid I used a flashligt to look around trying to figure out how to take it apart.
It then dawned on me that I had not moved the print head over and using a screwdriver I gently pushed it to the center of the bar.  When I looked inside with a flashlight, there was the paper jam way inside under the cover.
I used some needlenose to reach in and took the paper out and it is now working fine.
I hope this helps, but you may have to search really deep into the device.

Posted on Dec 10, 2008

  • tomAzu Oct 22, 2010

    thanx for this,it was helpful

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Maybe the problem is because you reach the limit pages for this equipment.

You may reset this counter.

Reset the purge counter to zero with the following procedure.

(1) Press the Menu/Set and Black Start keys. Next press key four times to make the machine
enter the maintenance mode.
(2) Press the 8 and 0 keys in this order in the initial stage of the maintenance mode.
(3) Press the Black Start key several times until the purge count appears on the LCD
(4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.
(5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.
(6) Press the 9 key twice to exit from the maintenance mode.

Posted on Feb 05, 2009

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Clean the rear roller, and reset the printer. this will resolve the problem.

Posted on Aug 07, 2008

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Hey try this

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  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
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Paper jam


give this a shot
  1. Turn off the printer.
  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
  4. Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  5. If necessary, remove the toner or ink cartridge. Place it away from light/ sun light to avoid damaging it.
  6. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  7. If the paper does tear, try rotating the roller gears manually to free the paper. Don't force anything, though. Do this step especially if the jam message comes up repeatedly without any obvious paper jam, there may be a small tear of paper inside.
  8. Ones the printer is free of paper Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  9. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.
  10. see alternative if the problem is still not solved.



alternative :
Load a piece of thick paper, for example photo paper and press the resume button (may be diffrent button on diffrent models) a few times to the printer picks up the paper and puts it through the machine.

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