Hi,
I had the same problem using my Brother MFC 8460N fax on the same line as my regular telephone, which has an answering machine.
There was nothing wrong with my equipment. It was a set-up issue. I solved it as follows, and maybe this will be helpful to you:
Here's what I did, step by step:
1. Put your MFC and your telephone near each other, and within reach of a phone wall jack.
2.
Go to the fax machine. Take the telephone line with the clip on the
end of it that comes out of the fax machine. Put that into the
telephone wall jack.
3.
Go to the answering machine. Take its telephone line with the clip on
the end of it and put that into the BACK OF THE FAX MACHINE. The port
on the back of my fax machine says something like EXT TAD which means
external telephone answering device.
4.
Go back to the fax machine. You'll now need to play around with the
menu options for the fax. My Brother MFC shows this stuff in a little
screen on the front. Try and find the Fax Setup options. Next, try
and find the Fax Receive options. If you do, select something like
External TAD fax receive mode. Do not give up, you're almost done.
5.
Next, set ring numbers on both devices, the fax machine and the
answering machine. I set both devices' ring numbers to 4. I don't
know if these are the optimal settings, or what happens if you set them
at different ring numbers. I only know that a "4 and 4" setting works
for me, and am not inclined to mess with it.
6.
Final detail: the setup should be transparent to a voice caller.
Someone who is sending a fax, though, might be a little confused IF,
like me, they lean over to listen to their fax machine dial and
screech, just to be sure it's working. Such a person may faintly hear
my outgoing answering machine message before they heard my fax
machine's screech kick in. They might think that they had a wrong
number, cancel the fax, try again, call me with questions, etc., etc.
So I changed my outgoing message to something like: 'You have reached
xxx xxx xxxx. To leave a voice msg, please wait for the tone. To send
a fax, please continue the transmission and it will be printed. Thank
you!'
That's it. Hope this was helpful.
Best,
Wilbere
Check out my listings on http://stores.ebay.com/WILBERE
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