Question about Microsoft Windows Vista Ultimate Edition

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Rundll32 stopped working

Hi
My boss a non-tech guy bought a high end Acer 6920 with Vista Ultimate installed. After it arrived in the office I was asked to configure it for him. I installed the Office 2007 SBE and configured the Outlook to our server. Outlook is the only application he works on. For a non-tech guy he would panic with a simple prompt in the screen without even reading the prompt. For as long as his outlook is working, no complains. but later after a day or 2 the computer displayed the Rundll32 stopped working message then the laptop would freeze for 2 -5 minutes. Sometimes it just freezes and display the rundll32 dialog. We returnd the unit to the supplier for replacement. After we got the new replacement it still has the same problem. Acer informe us that this is not a hardware problem. Microsoft assistance says its hardware. Please help!

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IF YOU HAVE NERO INSTALLED READ THIS PART

Ok this is an easy fix. I had exactly the same problem.
1. Go to computer, your main drive, program files, common files, Ahead, DSfilter.
2. Rename "NeroVideoProc.ax" to say "1NeroVideoProc.ax"
3. Rename "NeVideo.ax" to say "1NeVideo.ax"
4. Reboot
5. Problem fixed.
That's it!
It started for me just after I installed Nero. It's not Vista.






IF YOU DONT HAVE NERO INSTALLED READ THIS

1. Click on Pearl (Start Button), in the serach box type:

msconfig

and hit the enter key on the keyboard. It should open the System Configuration Utility window.

2. Click on Services over the top and then at the bottom right corner, put a check in the "Hide all Microsoft services" checkbox.

3. Click on "Disable All" button.

4. Click on "Startup" tab, and then click on "Disable All" button again.

5. Press OK button and then "Restart" button on the following window. Let the computer restart.

6. Once you're back on the desktop, you'd get a window for System Configuration Utility. Put a check in the box "Don't Show....." and then press OK button.

7. Now, once again check the issue. If the issue is resolved, open System Configuration Windows again and then enable all the services from Services tab and then check the issue after restarting the computer in the same way as mentioned above.

8. If issue is still resolved, enable half of the Startup items from Startup tab and then check issue.

9. If issue occurs again, it means, there's a culprit in the checked startup items. But if issue doesn't occur, then issue could be with rest of the Startup items. Now, uncheck the first half startup items (that were check before), and then check rest of the half items. Check the issue again.......

10. Now, if the issue occurs, then make a note of all the names of the startup items and then follow the same procedure, for them. Now, you need to be careful, as by design the System Configuration will sort all the enable startup items to the top. So, it means all the entries would be mixed on next reboot. From now on you need to make a note of all the entries that you're enabling or disabling........

Posted on Aug 07, 2008

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