Question about HTC Hero Smartphone

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Says the application HTC sense(process has stopped unexpectedly. please try again this says on my HTC hero, sprint phone how can i fix this problem?

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Welcome to Fixya. To fix the issue you need to reset the phone to its factory settings

To reset the phone using buttons:

With the phone turned off, press and hold down the volume down and send buttons, then press the end/power button.

You will see 3 Android images at the bottom of the screen.

Follow the instructions onscreen to reset your phone.

Tip: If your phone hangs or freezes, remove the battery then wait for a few seconds, and then re-install it. After re-installing the battery, turn on the phone.

If you have questions please let me know. Thanks for using Fixya

Posted on Apr 11, 2011

  • Rofel Lantican
    Rofel Lantican Apr 11, 2011

    If your using HTC Hero use this guide to reset the phone. Turn the phone off and hold the home and back keys then press and hold the the end key. and follow the instructions on the screen.



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Process has stopped unexpectedly is the error

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This is the main OS force closing itself, if you can do it the only way to resolve is a master reset. You can do this by:
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  3. Press and hold Back and Home keys.

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  5. Click the MENU key to reset.

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Have you tried to restart your phone? Try turning it off and then back, and see if that fixes it.

Have you installed any apps on your phone? See if uninstalling some of these apps might help your problem.

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