Question about HP TouchSmart IQ770 PC Desktop

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I cannot install SP2. When I install the stand alone sp2, it freezes the computer, and I have to do a system restore. I found where there is an issue with SP2 and TouchSmart IQ770, but I haven't found where there is a soulution. SP1 support ends in June.

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  • Arlene Apr 11, 2011

    I didn't know Vista has an SP3

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  • 127 Answers

Why dont you install SP3 instead.

Posted on Apr 11, 2011

  • Abhishek Tripathi
    Abhishek Tripathi Apr 11, 2011

    Oops.. My bad. I thought you are talking about XP. :)

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It says that itunes requires that your computer is running xp sp2 or newer what can i do?


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You can check the requirement in installing Microsoft XP Service Packs to your system @ http://support.microsoft.com/kb/322389

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  1. Step 1 Open Windows Update (located in the Windows XP Control Panel), and see if SP2 is on the list of available updates. If you don't have Windows Update installed or turned on, visit the Windows Update website in order to get the latest Windows Update software.
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Once you have finished the restore to factory process, place the USB key or CD-R in the slots/drive, and install SP2 first, check no restart button, then install SP3. Reboot and now do your Windows Updates.

The reason I suggest sp2, then sp3 before running Windows update, is to save you time getting your unit back in production. If you did a Windows update after the restore to factory process, you would most likely be prompted to download and install SP2, then all the patches and updates would follow fro sp2. This way sp2 updates sp1, then sp3 updates sp2, and finally the updates and security patches for sp3 are all you need.

McAfee - Again download the software to a USB key or CD-R. Before you start the restore, open McAfee, select help, about, and print out or write down your subscription key. You will need these when you reinstall McAfee on your restored unit.

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